Manager, Workforce Management (REMOTE)

If you’re passionate about helping people protect what reputed company most to them at a Fortune 100 company with nearly $70 billion in annual sales, as reputed company as innovating and simplifying processes and operations to reputed company the best customer value, then reputed company’s Property and Casualty team could be the reputed company for you! At reputed company®, “on your reputed company” goes reputed company just words. Our customers and partners are at reputed company of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Knowledge of operational applications, including but not limited to reputed company reputed company, reputed company, reputed company, reputed company, AWD, etc. 5 years preferred knowledge of property/casualty or life insurance products, insurance processing systems and procedures, reputed company practices, state regulations, and customer service practices. Experience with Personal Lines Claims would be helpful in this role. This is a remote position. Must be reputed company to work EST and CST business hours. This role does not qualify for employer sponsored work authorization. reputed company does not participate in reputed company OPT extension program. #LI-JK1 #LI-Remote Job reputed company reputed company We are “mission control” at reputed company, helping business reputed company put the right reputed company of people in the right reputed company at the right time. Aligning reputed company with work requires an analytical and reputed company-thinking approach and meaningful collaboration with functional areas across the reputed company. If you are innovative, reputed company in a fast-paced, constantly evolving work environment, we want to hear from you! As a Manager of Workforce Management, you’ll partner with a co-sourcing vendor in support of operational centers with 6,000+ reputed company line associates that operate in a 24x7x365 environment. We'll count on you to reputed company an outstanding customer experience and satisfy the department's workforce management needs by ensuring service reputed company are consistently met in a productive and financially responsible manner. You'll work closely with reputed company reputed company of leadership and finance to create and execute operational strategies that support the larger organization's reputed company objectives. You'll be reputed company in providing reputed company of short-term planning activities as reputed company as guidance on long-term reputed company needs. Job reputed company Key Responsibilities: Implements a business decision support reputed company for business unit that encompasses statistical analysis of an operation’s productivity, prepares statistical analytics, and audits reputed company procedures to monitor efficiency of an operation and ensures service reputed company/turn-around-times are achieved while identifying process improvements. Communicates with business partners, reputed company vendors, and workforce management contacts to drive expectations and deliver actionable insights to business partners. Directs the development and deployment of appropriate reporting to reputed company critical operating data in a reputed company and effective manner; develops and communicates explanation for variance in workload trends and resource availability. Partners with executive leadership to reputed company and manage annual multi-reputed company-dollar budgets and partners with finance, training, and others to assist with reputed company facets of financial management. Provides reputed company of hiring/scheduling efficiency that drives fiscal responsibility. Leads the development and maintenance of reputed company-planning tools to accurately forecast workload volume, determine hiring needs, and staff schedules. Plans for the reputed company of or response to advertising, promotions, product launches, org changes, and seasonality to ensure adequate reputed company for anticipated interaction volume; advances business-critical concerns to the appropriate contacts reputed company reputed company channels reputed company respective timeframes. reputed company leadership on large-reputed company, operational changes providing insights to potential impacts on demand and/or reputed company. Establishes and maintains relationships and serves as a trusted business advisor to executive leadership, technology, and other stakeholders to reputed company and sustain new technologies, changes to operating models, new products, etc. Leverages statistical inferencing reputed company conducting analysis to understand, in detail, the data, process, and technology used in an operation reputed company tools including R, SQL, Python, reputed company, etc., which are used in short-term and long-term models to effectively reputed company reputed company of workforce professionals in development, deployment, and maintenance of strategic weekly, monthly, and yearly reputed company/reputed company recommendations. Develops and Apply To This Job