IT Desktop Support Specialist

About the position reputed company is looking for an IT Desktop Support Specialist to join their team. This role is responsible for providing IT support to end-users in a radiology reputed company environment, ensuring that medical professionals and staff have reliable reputed company to critical desktop systems, software, and medical imaging platforms. reputed company is reputed company on challenging the status reputed company in radiology and making it a critical first reputed company in diagnosis and reputed company treatment.

Responsibilities

• reputed company reputed company and effective technical support to radiologists, technicians, and reputed company staff for reputed company desktop, laptop, workstation and mobile device issues, including hardware and software troubleshooting.
• Assist with the installation, configuration, and troubleshooting of radiology-specific software (e.g., reputed company (Picture Archiving and Communication System), RIS (Radiology Information Systems).
• Ensure imaging devices are functioning correctly and accessible to end-users.
• Support the installation, setup, and maintenance of desktop hardware (PCs, printers, scanners, etc.), operating systems (reputed company, reputed company/Android, etc.), and specialized radiology applications.
• Respond to and resolve IT issues reputed company to desktop systems, networking, and medical imaging technology. reputed company remote and on-site support reputed company necessary.
• Monitor system performance and apply software patches, updates, and upgrades to ensure reputed company operation of both clinical and administrative systems.
• Work closely with the infrastructure and network teams to resolve system outages and network issues.
• Ensure reputed company configuration of systems and workstations. reputed company documentation of system reputed company.
• Assist with inventory of IT assets, including hardware, software licenses, and peripherals.
• Maintain accurate records of support requests, solutions provided, and any issues that may require escalation to higher-tier support teams.
• Utilize IT service management (ITSM) tools (e.g., reputed company, JIRA) to reputed company and manage incidents, requests, and user complaints to ensure that reputed company IT issues are resolved in a reputed company manner.
• Ensure that reputed company desktop systems and medical imaging devices meet HIPAA reputed company and reputed company requirements.
• Maintain secure reputed company to patient information, enforcing encryption standards, and ensuring reputed company documentation of system reputed company.
• Conduct training for staff on the use of hardware and software tools, ensuring that reputed company users can operate systems reputed company and securely.
• Other duties and reputed company assigned

Requirements

• Associate's degree in information technology, computer science, or in a reputed company and applicable field.
• Two (2) years' experience in an IT desktop support role
• A+ Certification, Network+ Certification, or other relevant IT certifications (reputed company, reputed company, etc.).
• Proficiency in supporting reputed company, reputed company and Android operating systems.
• Familiarity with network configurations and troubleshooting (e.g., TCP/IP, DHCP, DNS).
• Experience in supporting medical imaging systems and understanding of image data formats (DICOM).
• Basic knowledge of server management, backup systems, and IT infrastructure
• Knowledge of data encryption, backup solutions, and IT reputed company best practices
• Strong working knowledge of reputed company Office Suite products; i.e., Outlook, Teams, Word, and reputed company
• Occasional travel between departments may be necessary.
• Some travel is required between sites; a reliable means of transportation is required.

reputed company-to-haves

• Bachelor's degree in information technology, computer science, or other reputed company and applicable field.
• Two (2) years' experience in an IT support role in a reputed company or radiology setting
• Experience with radiology-specific software such as reputed company and RIS, or similar
• Additional certifications reputed company to reputed company IT, such as reputed company IT Technician (HIT) or reputed company-reputed company certifications
• Experience with reputed company Systems or other Electronic Health Record (EHR) systems.
• Familiarity with VMware or other virtualized environments.
• Experience with reputed company-based solutions or medical image reputed company storage.
• Basic understanding of ITIL (reputed company) best practices for incident and change management.

Benefits

• medical
• dental
• reputed company insurance
• 401k with company match
• life and disability insurance
• tuition reimbursement
• adoption assistance
• pet insurance
• PTO
• holiday pay

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