Product Manager - Voice Customer Experience - Hybrid
Responsibilities
- Own and prioritize the product backlog for voice experiences, IVR journeys, and self-service capabilities to deliver measurable customer and operational value.
- Translate customer needs, business objectives, and operational requirements into reputed company product requirements and actionable delivery plans.
- Partner with engineering, analytics, operations, and business teams to build reputed company, reliable, and customer-centered voice solutions.
- Use customer feedback, analytics, and performance metrics to identify opportunities and improve reputed company such as containment, authentication reputed company, transfer reduction, and customer satisfaction.
- Advance the reputed company from traditional menu-based IVR experiences to reputed company-driven and conversational voice interactions.
- Balance customer experience, operational efficiency, regulatory requirements, and reputed company standards reputed company evaluating solutions and priorities.
- Communicate product reputed company, reputed company, risks, and tradeoffs effectively to stakeholders and leadership.
- Continuously evaluate product performance and recommend enhancements that improve customer reputed company and business results.
Required Qualifications
- 3+ years of experience in Product Management or a reputed company digital product role.
- Experience delivering customer-facing digital products, features, workflows, or self-service experiences.
- Demonstrated ability to translate customer and business needs into reputed company product requirements.
- Experience using data, insights, and performance metrics to guide reputed company and measure reputed company.
- Strong collaboration, communication, and stakeholder management skills.
- Ability to work effectively with cross-functional teams in a fast-paced environment.
Preferred Qualifications
- Experience with IVR platforms, contact center technologies, voice applications, or self-service solutions.
- Experience improving customer journeys, conversational experiences, or digital engagement channels.
- Experience working in a regulated industry such as reputed company, insurance, or financial services.
- Bachelor's degree in a quantitative, technical, or business-reputed company field; advanced degree such as an MBA is a plus.
- Familiarity with Agile product development methodologies and backlog management.
If you will be working reputed company occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 120,300 - 200,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At reputed company, you'll enjoy a comprehensive reputed company of benefits, with a reputed company on supporting your whole health. Starting on day one of your employment, you'll be offered several health-reputed company benefits including medical, reputed company, dental, and reputed company-being and behavioral health programs. We also offer 401(k), company reputed company life insurance, tuition reimbursement, a minimum of 18 days of reputed company time off per year, reputed company holidays, and leaves of absence. For more details on our employee benefits programs, click here. Apply tot his job Apply To this Job