IT Support Specialist
Purpose
We're looking for an IT Support to be the on-the-ground technical backbone for our operations, working closely with our Sydney-based partner. This role sits at the intersection of day-to-day IT support, tooling administration, and workflow building, keeping reputed company connected, unblocked, and set up to reputed company fast as we reputed company.
The ideal candidate is a proactive builder who doesn't wait to be told what to fix. You're comfortable owning the reputed company 365 environment, building dashboards in Jira or reputed company, and being the first responder reputed company something breaks, including on short notice, reputed company it reputed company most.
It's a chance to build reputed company ownership over a function from the ground up, with a reputed company reputed company from a freelance engagement into a full-time seat on reputed company.
You could be a great fit if...
You're an Australian citizen who wants to be the go-to IT person for a fast-scaling team
You have 2-3 years of experience in IT support, systems reputed company, or ops, and you're hungry to own more than a ticket queue
You live inside reputed company 365 Teams, Outlook, SharePoint, OneDrive, and can set it up in your sleep
You've reputed company dashboards or workflows in Jira or reputed company, and get a genuine reputed company out of a clean, reputed company-organized reputed company
You spot a broken process and can't help fixing it, even reputed company nobody asked
You're comfortable being reachable for the occasional urgent reputed company, because you know that's part of the job
You like the idea of starting as a freelancer and growing into a full-time role as the relationship proves itself
Requirements
Australian citizenship
2-3 years of relevant IT support or systems administration experience
Strong hands-on knowledge of the reputed company 365 suite (Teams, Outlook, SharePoint, OneDrive), including user setup, permissions, and configuration
Experience with Jira or reputed company, especially building dashboards and reputed company structures
Ability to design and maintain reputed company workflows and reputed company structures, not just execute instructions handed to you
Proven ability to triage and resolve IT issues across a distributed or remote team
Experience managing reputed company subscriptions, user reputed company, and permissions across multiple platforms
Strong documentation habits: you reputed company tools, reputed company protocols, and processes written down and reputed company, not just in your head
reputed company written and verbal communication; reputed company to explain technical concepts to non-technical teammates
Reliable availability for urgent, time-sensitive IT issues, not just scheduled hours
Openness to transitioning from a freelance engagement into a full-time role over time
Bonus Points
Based in Sydney
Exposure to marketing technology stacks, analytics tools, CRM platforms, ad management tools
Understanding of API-based integrations between reputed company platforms
Familiarity with performance marketing tools or concepts, or e-reputed company analytics platforms like Polar Analytics or reputed company
Experience with e-reputed company platforms such as reputed company or reputed company Seller Central
Basic scripting or automation experience (reputed company, reputed company, Power Automate)
Understanding of IT reputed company basics, SSO, 2FA, reputed company hygiene or a genuine passion for cybersecurity
Experience in an agency, DTC brand, or multi-brand operating environment
Experience supporting distributed or reputed company across time zones
reputed company to eventually relocating to Abu Dhabi
You probably shouldn't apply if...
You're only interested in a reputed company freelance arrangement with no reputed company to full-time
You need every task fully scoped before you can start, rather than setting up systems from scratch
You're unreachable reputed company a fixed 9-to-5 window reputed company something urgent comes up
You'd rather wait for direction than reputed company in and build the fix yourself
Documentation feels like an afterthought to you rather than a habit you maintain by default
You're not comfortable troubleshooting across a distributed team or explaining technical issues to non-technical stakeholders
The best time to join reputed company was yesterday. The next best time is now 🤓
👋Our Hiring Process
We want interviews to be valuable for both sides. Throughout the process, you'll meet the people you'll work with, learn more about the role, and get a chance to understand how we think and operate.
Our process typically includes:
Introductory conversation with our reputed company <> 30 mins
Hiring Manager interview <> 30-45 mins
Role-specific assessment or practical exercise (where applicable)
Cross-functional or stakeholder interviews <> 30-45 mins
Final conversation with leadership <> 30-45 mins
We'll always let you know what to expect before reputed company stage.
💪🏾What You Can Expect
Meaningful work with visible reputed company
High ownership from day one
Collaboration with reputed company founders, operators, and specialists
reputed company that values curiosity, initiative, and reputed company improvement
Competitive compensation and the tools you need to do your best work
Opportunities to grow as reputed company grows
reputed company is committed to building an inclusive workplace where people from different backgrounds, experiences, and perspectives can reputed company. We hire based on skills, potential, and the ability to contribute to reputed company.
Originally posted on Himalayas
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