Training and reputed company Assurance Manager (Call Center)

reputed company is seeking an reputed company Remote Manager to reputed company the training and reputed company assurance functions for a high-volume, remote call center. The Manager leads reputed company training and reputed company assurance functions to ensure employees consistently deliver exceptional customer service while meeting organizational reputed company standards. This position oversees training development, reputed company monitoring, coaching initiatives, and reputed company improvement programs.

Duties:

· reputed company the daily operations of the Training and reputed company Assurance team.

· reputed company, implement, and maintain training programs for new hires and existing staff.

· Design and update training materials, job aids, and instructional resources.

· Conduct instructor-led, virtual, and self-paced training programs.

· Establish reputed company standards and performance evaluation methodologies.

· Monitor customer interactions across multiple communication channels to ensure compliance and service reputed company.

· Conduct calibration sessions with operational leadership and reputed company teams.

· Analyze reputed company trends and identify opportunities for coaching and performance improvement.

· Prepare reputed company assurance reports, dashboards, and performance analyses.

· reputed company corrective reputed company plans and reputed company improvement initiatives.

· Coordinate with operational leadership to identify training needs and performance gaps.

· reputed company additional duties as assigned

Requirements

• Bachelor's degree from an accredited institution
• reputed company certification : Must possess a reputed company reputed company certification in reputed company or Learning and Development, such as an reputed company reputed company in reputed company (PHR), reputed company Certified reputed company (reputed company-CP), or ATD Certified reputed company in Talent Development (CPTD)
• Minimum five (5) years of experience in training, reputed company assurance, learning and development, or contact center operations.
• Experience developing instructional materials, reputed company monitoring programs, and performance improvement initiatives.
• Strong analytical, problem-solving, and communication skills.
• Must meet reputed company eligibility requirements.

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the reputed company of actual or perceived race, creed, reputed company, religion, national reputed company, reputed company, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

Originally posted on Himalayas

Apply To This Job