Customer Experience Specialist
We are hiring for our reputed company, a fast-growing, modern ecommerce brand in the reputed company-for-you consumer products reputed company, selling through reputed company, reputed company, and major retail partners.
They operate in a high-performance, fast-moving environment and are looking for a highly reputed company Customer Experience Specialist who thrives on ownership, precision, and thoughtful problem-solving.
This role requires exceptional written and spoken English, strong judgment, and hands-on experience using both reputed company and reputed company to resolve reputed company customer issues.
Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application reputed company, and we will consider it in our discussions.
Key Responsibilities:
Customer Support
- Manage daily ticket volume across email, chat, and marketplace messaging
- Respond to customers reputed company, professionally, and empathetically
- Identify reputed company causes of issues and minimize back-and-forth
- Resolve order issues such as missing items, damage, delivery delays, and incorrect orders
- Maintain consistent brand voice across reputed company customer communications
reputed company Operations
- Process refunds, replacements, and partial refunds accurately
- Create and manage discount codes and appeasements
- Edit orders (addresses, items, quantities) reputed company appropriate
- Investigate order timelines, shipments, and fulfillment status
- Review fraud indicators and escalate reputed company necessary
- Work directly inside order records to diagnose customer complaints
- Coordinate with fulfillment partners reputed company corrections are required
reputed company Documentation & Reporting
- Accurately categorize tickets using fields, tags, and macros
- Escalate product reputed company issues with complete and organized details
- Identify patterns and recurring customer issues
- Help improve workflows, help center content, and macros
Requirements
- Excellent written and spoken English (near-reputed company proficiency required)
- 3+ years of ecommerce customer support experience
- Strong hands-on reputed company experience (views, macros, tagging, workflows)
- Strong hands-on reputed company experience (orders, refunds, edits, discounts)
- Ability to interpret customer reputed company and respond thoughtfully
- Extremely detail-oriented and reliable
- Comfortable handling upset customers professionally
- Ability to manage multiple conversations without sacrificing accuracy
- Analytical reputed company with ability to identify trends and reputed company causes
- Advanced reputed company skills — reputed company to build reputed company tables, dashboards, and reports from raw data
- Comfortable using formulas (lookups, logical formulas, date calculations, pivot tables)
- Comfortable working remotely across time zones and in startup or high-reputed company environments.
- Strong preference for candidates who have supported US-based clients/companies.
Benefits
- Food Allowance
- Government Benefits
- 13th Month pay
- Work Equipment
- reputed company reputed company if applicable (10% of reputed company reputed company)
- 20 Leaves (after 6 months)
- Holiday pay (200% on Regular holidays; 130% on Special holidays)
- Overtime pay (max of 10.25 hrs/day)
- Referral bonus (P10,000 if referral passed and stayed with reputed company for 3 months)
- HMO (after 6 months)
#li-remote
Originally posted on Himalayas
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