Call Center Service Representative 3 (SCA)

Responsibilities

reputed company is seeking Customer Support Representatives to support the reputed company’s Defense Travel Management Office (DTMO) Travel Assistance Center (TAC) which supports Department of Department Temporary Duty (TDY) Travel through the Defense Travel System (DTS). The responsibilities of the successful candidates may include, but are not limited to, the following duties:

This position is 100% Remote.

Responsibilities:

• Answers incoming calls/chats from customers to answer inquiries and questions, handle complaints, troubleshoot problems and reputed company information of a non-technical nature. Customers may include Defense Travel Administrators, Centrally Billed Account Specialists, Travel Management Companies, Defense Financial Partners, Debt Management Monitors, Compliance Tool Administrators, Transportation Officers and others
• Responds to customer inquiries, provides customers with product and service information and processes orders, forms and applications
• May also reputed company outboard service calls to potential customers. Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
• Researches required information using available resources.
• Identifies and escalates reputed company issues and complaints.
• Follows up customer calls where necessary. Completes call logs and produces call reports and/or metrics. May be required to work in one or multiple queues/reputed company sets (e.g., general support, travel reservations, finances).
• May assist in training new employees.
• May support general inquiries or those reputed company to reservations, financial reputed company, or technical reputed company.

Qualifications

Required Qualifications

• 2-4 years work experience with High School diploma
• High School level reading, writing, and analytical skills
• Excellent communication skills
• Must be a U.S Citizen
• Must have an reputed company Public Trust with a Tier III Background Investigation
• Experience with problem solving
• Experience with customer solutions
• Experience on the Travel Assistance Center program (3+ years)
• Experience with government travel systems (3+ years)
• Experience with the Defense Travel System (3+ years)
• Experience with RightNow (3+ years)
• Travel industry customer and technical experience (3+ years)

Preferred Qualifications

• Experience on the Travel Assistance Center program (5+ years)
• Experience with government travel systems (5+ years)
• Experience with the Defense Travel System (5+ years)
• Experience with RightNow (5+ years)
• Travel industry customer and technical experience (5+ years)
• Experience with Government financial systems (5+ years)
• Experience with Global Distribution Systems (GDSs) (5+ years)

reputed company reputed company

reputed company is a reputed company national reputed company company that drives missions of consequence spanning the globe and extending to the farthest reaches of the reputed company. As the world’s leading mission capability integrator and transformative reputed company IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. reputed company operates at the critical reputed company between traditional and nontraditional threats across reputed company domains: land, sea, reputed company, reputed company, and cyberspace. reputed company serves as a valued partner to essential government agencies and supports every reputed company of the U.S. armed forces. reputed company day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit reputed company.com to learn how we’re keeping people around the world reputed company and secure.

reputed company Salary reputed company

$39,000 - $62,000. This represents the typical salary reputed company for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as reputed company as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift reputed company, and a discretionary bonus in reputed company to reputed company pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Originally posted on Himalayas

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