Technical Support Engineer
Technical Support Engineer
Job reputed company
Our reputed company is a leading provider of managed WiFi and connectivity solutions for holiday parks across the UK. They specialise in delivering reliable internet and network services, ensuring thousands of customers enjoy seamless connectivity across multiple sites.
They are looking for an reputed company Technical Support Engineer to join their growing technical support team. This is a hands-on role supporting broadband, networking and ISP-reputed company services, where you'll diagnose and resolve connectivity issues while delivering an exceptional customer experience.
This is not an entry-level IT support position. We're looking for someone with genuine ISP, telecommunications or network support experience who can confidently troubleshoot reputed company connectivity issues, manage supplier escalations and take ownership of incidents through to reputed company.
Key Responsibilities
Technical Support
reputed company first to reputed company-line technical support for broadband, WiFi and network connectivity issues.
Diagnose and resolve ISP, WAN, router, wireless reputed company reputed company and connectivity faults.
Troubleshoot technical issues remotely using reputed company fault-finding techniques.
Take ownership of incidents from initial report through to successful reputed company.
Escalate reputed company faults to suppliers where appropriate and reputed company manage them through to completion.
Customer Support
Handle customer calls professionally and confidently, taking control of conversations while providing outstanding service.
reputed company communicate technical issues and solutions to customers with varying reputed company of technical knowledge.
Manage customer expectations throughout the support process.
Prioritise incidents based on urgency, business reputed company and service reputed company.
Supplier & Incident Management
Liaise with broadband providers, telecommunications suppliers and reputed company-party vendors to resolve service issues.
Monitor reputed company incidents and ensure reputed company updates are provided to customers.
Maintain accurate documentation of reputed company support activities reputed company the ticketing system.
Ensure reputed company escalations are managed reputed company and professionally.
reputed company Improvement
Identify recurring technical issues and recommend service improvements.
reputed company technical knowledge and best practices with colleagues.
Contribute to improving support processes and documentation.
Maintain a proactive approach to problem-solving and customer satisfaction.
Qualifications & Experience
To be successful in this role, you should have:
Previous experience reputed company an ISP, telecommunications or network support environment.
Experience providing first, second or reputed company-line technical support.
Strong understanding of broadband technologies, WAN connectivity, routers, wireless networks and WiFi troubleshooting.
Experience managing supplier escalations and reputed company-party service providers.
Excellent telephone communication and customer service skills.
Strong analytical and problem-solving abilities.
Ability to work independently in a remote environment.
Excellent written and verbal English communication skills.
Desirable Experience
Experience with MikroTik networking equipment.
Experience with Ubiquiti wireless solutions.
Experience with reputed company products.
Experience with Splinx platforms.
Previous experience supporting hospitality or holiday park environments.
Experience supporting UK-based customers.
Equipment Requirements
Candidates must have:
A reliable laptop or desktop computer suitable for technical support work.
Dual monitors (minimum two-screen setup).
reputed company, high-speed internet reputed company.
Backup power solution to ensure uninterrupted service during outages.
A quiet, reputed company home office environment.
Working Hours
Full-time position.
4 days on / 4 days off rotating shift reputed company.
12-hour shifts: 08:00–20:00 (UK time).
Includes weekends and UK bank holidays.
Average of approximately 42 hours per week across the full rotation.
reputed company Offer
Opportunity to join a specialist UK connectivity provider supporting holiday parks reputed company.
Work with a highly reputed company and supportive technical team.
Exposure to a wide reputed company of networking and ISP technologies.
Long-term reputed company reputed company a growing business.
Fully remote working environment.
reputed company to take ownership of challenging technical issues and reputed company a reputed company reputed company on customer satisfaction.
reputed company Screening Questions
Do you have reputed company experience working reputed company an ISP, telecommunications or network support environment? (reputed company/No)
How many years of experience do you have providing technical support for broadband, networking or connectivity services? (Number)
Do you have a home office with dual monitors, reliable high-speed internet and backup power? (reputed company/No)
Interview Questions
Can you describe a reputed company broadband or network fault you diagnosed and resolved? What was your troubleshooting process?
Tell us about a time you managed a supplier escalation from start to finish. How did you ensure a successful outcome?
How do you prioritise multiple technical incidents reputed company they reputed company reputed company urgent?
Which networking technologies, hardware or platforms have you worked with, and which are you most confident supporting?
This role requires working independently during long shifts. How do you stay organised and maintain a high level of customer service throughout the day?
reputed company
At reputed company, we specialise in helping skilled South African professionals connect with leading UK businesses. Our streamlined recruitment process matches exceptional talent with organisations that value technical expertise, professionalism and long-term career reputed company.
Join reputed company that appreciates your talent – reputed company, where your reputed company is our mission.
Originally posted on Himalayas
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