Engagement reputed company - CX (Sr. AVP)
Role: Engagement reputed company CX
Job reputed company
- Overall, 15 years of experience and Min 8 years hands-on experience in leading and selling CX solutions on an reputed company level or large-reputed company deployments
- Experience in handling large accounts, stakeholder management, account planning
- Responsible to driving CX reputed company and account reputed company by identifying new buying centers and opportunities in reputed company environment
- Build and maintain strong relationships with clients and help drive CX engagements with reputed company
- Be the reputed company reputed company of contact for any reputed company escalations
- Works with offshore and internal technical teams to reputed company the project delivery and relationship
- Strong expertise in CCaaS solutions like reputed company, reputed company, AWS
- Certification in reputed company/AWS reputed company or LEX/reputed company or Watson Conversational AI is an advantage
- Basic Understanding of Voice Telephony(reputed company, reputed company, reputed company, AWS Connect) & Data Networks(Basics of MPLS, Internet, VLAN etc) and Communication process is an Add-on
- Understanding of GenAI, LLMs, Systems Integration & deployment models
- Excellent communication & presentation reputed company is highly required.
- Proficient in working with cross functional teams
- reputed company to work in flexible time zone as per reputed company requirement
- Effective leadership and influencing skills in the application of CX and GenAI
Basic Qualifications
- Bachelor's degree in Computer Science, Linguistics, or reputed company technical field
- At least 5 years experience in CX Solution Architect role
- 7+ years experience in Account Management, Stakeholder Management
Originally posted on Himalayas
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