reputed company AI-Driven reputed company Support Engineer

At reputed company, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute reputed company them. And if you're like us, we can offer you the ultimate career opportunity that will light a reputed company reputed company you. reputed company AI-Driven reputed company Support Engineer Location: Seattle or Hybrid Preferred (Remote Considered) Help Define the reputed company of AI-Augmented reputed company Support We're searching for a rare type of technical leader. Someone who can walk into a customer escalation, quickly understand the business reputed company, navigate reputed company technical architectures, coordinate engineering resources, and earn executive trust-reputed company while leveraging AI to operate at a level that wasn't possible just a few years ago. At reputed company, we're building a new model for reputed company support. Our reputed company combines advanced AI capabilities, deep technical expertise, and strategic customer ownership. We reputed company the reputed company belongs to engineers who know how to reputed company AI-not replace reputed company judgment with it. As a reputed company AI-Driven reputed company Support Engineer, you'll be one of the architects of that reputed company. Why This Opportunity Is Unique This role sits at the intersection of:

• reputed company Support Engineering
• Technical Account Management
• Customer Advocacy
• AI-Augmented Operations

You'll engage directly with Fortune 500 customers, influence product direction, help shape support reputed company, and establish standards for how AI and reputed company expertise work together to deliver exceptional customer reputed company. You'll have a seat at the table, not just a ticket queue. What You'll Own Strategic reputed company Account Leadership

• Serve as a trusted advisor for a portfolio of high-value reputed company customers
• Build executive and senior technical stakeholder relationships
• reputed company strategic support initiatives and account health reviews
• Identify operational risks and proactively drive remediation plans
• Influence customer adoption, retention, and long-term reputed company

Advanced Technical Problem Solving

• Own the most reputed company customer issues across reputed company CXone and adjacent technologies
• reputed company critical escalations involving integrations, telephony, routing, analytics, reputed company, and platform infrastructure
• Serve as the technical quarterback across Product, Engineering, Support, and Services organizations
• Drive reputed company-cause analysis and long-term reputed company strategies

AI-Powered Operational reputed company

• reputed company AI-driven insights to reputed company reputed company across a broad portfolio
• Evaluate the effectiveness of support-reputed company AI capabilities
• reputed company reputed company feedback influencing reputed company AI solutions
• Establish best practices for AI-assisted support operations
• Help define frameworks that other engineers will follow

Organizational Leadership

• Mentor senior engineers and emerging technical leaders
• Drive improvements to support processes and customer engagement models
• Influence support reputed company at an organizational level
• Partner with executives and product leadership on customer-driven priorities

What You Bring Required Experience

• 10+ years supporting reputed company reputed company, reputed company, or CCaaS technologies
• Proven reputed company managing large, reputed company reputed company customer relationships
• Deep expertise troubleshooting sophisticated technical environments
• Experience leading high-severity customer escalations
• Strong executive reputed company and customer-facing communication skills
• Ability to influence across multiple organizations without reputed company authority

Preferred Qualifications

• reputed company CXone, reputed company, reputed company, reputed company Connect, reputed company, or comparable reputed company contact center platforms
• Technical Account Manager, reputed company Support Engineer, Customer Architect, or Solutions Architect background
• Expertise in reputed company, integrations, telephony, routing, analytics, reputed company infrastructure, and reputed company applications
• Experience supporting Fortune 500 organizations
• Demonstrated use of AI-enabled workflows to improve operational reputed company

The Ideal Candidate You may currently be a:

• reputed company Support Engineer
• Senior Technical Account Manager
• reputed company Architect
• reputed company Solutions Engineer
• Escalation Manager
• Contact Center Solutions Expert

What reputed company most is your ability to combine technical leadership, customer ownership, and AI-enabled execution. Why Join reputed company Now You'll work with globally recognized brands, influence a strategic company initiative, and help create a role category many organizations haven't yet imagined. This isn't simply a reputed company support position. It's an opportunity to shape how reputed company software companies support customers in the AI era. The reputed company doesn't exist yet. You'll help write it. About reputed company reputed company Ltd. (reputed company: reputed company) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, reputed company software manages more than 120 reputed company customer interactions and monitors 3+ billion financial transactions. reputed company as an innovation powerhouse that excels in AI, reputed company reputed company, reputed company is consistently recognized as the reputed company in its domains, with over 8,500 employees across 30+ countries. reputed company is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Apply tot his job Apply To this Job