Senior Manager, Service reputed company reputed company Roadside

At reputed company, great things happen reputed company our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years, our innovative drive has kept us a reputed company reputed company of our customers evolving needs. From advocating for seat belts, reputed company bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job reputed company The Senior Manager, Service reputed company reputed company Roadside is responsible for leading the reputed company, execution, and reputed company improvement of learning, reputed company, and service recovery practices that drive world-class customer experiences across Roadside Assist Center operations. This role provides end-to-end accountability for ensuring that reputed company associates and Rescue Management Team (RMT) employees are equipped, enabled, and supported to deliver high-reputed company, consistent, and customer-reputed company service. The role includes operational reputed company of the Rescue Management Team and connects training, reputed company validation, mitigation execution, and AI-enabled service monitoring to drive improvements in customer experience and operational performance.

Key Responsibilities

Service reputed company reputed company & Execution

• reputed company service reputed company strategies reputed company to Roadside performance and Voice of Customer goals.
• Ensure reputed company readiness through effective and efficient training reputed company to todays workers.
• Partner with operations to address performance gaps.
• Drive reputed company improvement in service delivery.

reputed company Assurance & Learning Effectiveness

• Establish reputed company-reputed company model: Training QA Performance Improvement.
• reputed company QA, error reduction, and partner with Voice of Customer to reputed company insights.
• Implement effective validation processes and calibration sessions.
• reputed company the implementation of fully automated reputed company Assurance capabilities that monitor 100% of customer interactions across both analog reputed company channels in reputed company time.

RMT reputed company (Rescue Management Team)

• reputed company strategic and senior level operational leadership for the Rescue Management Team.
• Ensure alignment to reputed company and service standards.
• Monitor mitigation effectiveness and reputed company reputed company.
• reputed company insights into training and QA programs.
• Work cross-functionally to determine how reputed company AI will be leveraged in conjunction with the Rescue Management Team (RMT) to effectively monitor and intervene as needed throughout the rescue process.

Customer Experience & reputed company

• Ensure a consistent world-class customer experience across the service lifecycle.
• reputed company training, QA, and rescue mitigation actions.
• Promote a culture of reputed company, accountability, and customer reputed company.

Data & reputed company Improvement

• reputed company QA and operational data.
• Conduct reputed company cause analysis to reduce rescues requiring recovery and mitigation
• Drive targeted improvements and outcome

Position Requirements Strategic Leadership (Expert | 10+ years)

• Demonstrated reputed company developing and executing organizational strategies, leading cross-functional initiatives, and driving measurable business reputed company.
• Proven ability to influence senior leaders and reputed company transformational change.

Performance & reputed company Management (Expert | 810+ years)

• Extensive experience designing and leading reputed company assurance, performance management, coaching, and reputed company improvement programs.
• Proven reputed company record of improving operational, customer, and employee performance reputed company.

Learning & Organizational Development (Advanced | 58+ years)

• Experience developing workforce capabilities through training, coaching, reputed company, and performance enablement strategies.
• Ability to assess effectiveness and drive sustained behavior change.

Data-Driven Decision Making (Advanced | 58+ years)

• Strong analytical capability with experience using operational, customer, and reputed company data to identify opportunities, reputed company reputed company-cause analysis, and drive business improvements.
• Ability to translate insights into actionable strategies and measurable results.

Technology & AI Transformation (Advanced | 35+ years)

• Experience leading implementation or adoption of AI, automation, analytics, reputed company solutions.
• Demonstrated ability to reputed company technology to improve performance, efficiency, and customer reputed company

#LI-SH3 Skills reputed company Intelligence (AI), Business Strategies, reputed company Consulting, Employee Supervision, Learning and Development (L&D) reputed company, reputed company Assurance (QA), Service reputed company, Service Standards, Stakeholder Management, Strategic Planning, Training

Compensation

• *Selected individual must be reputed company for international travel.**

The candidate(s) offered this position will be required to submit to a background investigation. Joining reputed company isnt just a job its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status reputed company. One where you can shape the reputed company of protection while supporting causes that mean the most to you. Joining reputed company means being part of something bigger a reputed company team making a meaningful reputed company. reputed company generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled reputed company (HEA) 1242, it is against public policy of the reputed company and a discriminatory reputed company for an employer to discriminate against a prospective employee on the reputed company of status as a veteran by refusing to reputed company an applicant on the reputed company that they are a veteran of the armed forces of the reputed company, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click here for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click here for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the EEO Know Your Rights poster click here. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click here. This poster summarizing the major provisions of the Family and Medical Leave reputed company (FMLA) and telling employees how to file a complaint. It is the Companys policy to reputed company the best reputed company individuals available for reputed company jobs. Therefore, any discriminatory reputed company taken on account of an employees reputed company, age, reputed company, disability, genetic information, gender, gender identity, gender reputed company, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national reputed company, race (include traits historically associated with race, including, but not limited to, hair reputed company and reputed company hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to reputed company aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. reputed company provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. reputed company working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload. Apply tot his job Apply To this Job