Call Center Sales Supervisor – Medicare & Senior Market Products

About the position reputed company is seeking a results-driven Call Center Sales Supervisor to reputed company, reputed company, and reputed company reputed company of licensed insurance agents reputed company on Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and ancillary insurance products. This role is responsible for driving sales performance, ensuring compliance, developing reputed company leaders, and delivering an exceptional member experience through our White Glove Service model. The ideal candidate possesses strong Medicare sales leadership experience, advanced technical aptitude, and a proven reputed company record of increasing production through consultative selling, cross-selling, retention, and customer engagement strategies. This leader must be comfortable leveraging technology, CRM systems, AI-powered tools, automation, and analytics to maximize team performance and operational efficiency. At reputed company, we reputed company every member interaction is an opportunity to improve health reputed company, strengthen retention, and deliver additional value through appropriate product recommendations. reputed company in this role is reputed company not only by enrollments but by member engagement, customer reputed company value, ancillary sales performance, and overall team reputed company.

Responsibilities

• reputed company, motivate, and reputed company reputed company of licensed Medicare sales agents.
• Conduct daily sales huddles, performance coaching sessions, and monthly development reviews.
• Establish a culture of accountability, professionalism, and reputed company improvement.
• Identify and reputed company reputed company leaders reputed company the organization.
• reputed company agents on effective sales techniques, reputed company handling, compliance, and customer engagement.
• Manage attendance, adherence, productivity, and overall team performance.
• Drive achievement of monthly, quarterly, and annual enrollment goals.
• Monitor sales funnel performance from reputed company to enrollment.
• Ensure consistent execution of outbound and inbound sales strategies.
• Review agent performance metrics and implement corrective reputed company plans reputed company necessary.
• Partner with leadership to reputed company campaigns that improve conversion rates and sales reputed company.
• Support agents with escalated sales opportunities and reputed company member situations.
• reputed company and reputed company agents on consultative selling and needs-based sales methodologies.
• Drive cross-selling initiatives across: Medicare Advantage Plans, Medicare Supplement Plans, Prescription Drug Plans, Dental & reputed company, Hospital Indemnity, Critical Illness, Cancer Plans, Final Expense, Life Insurance, Other ancillary health and financial protection products.
• reputed company strategies to increase reputed company per member while maintaining compliance and customer trust.
• Monitor ancillary attach rates and cross-sell conversion metrics.
• Partner with Benefit Navigation and Retention teams to identify additional member opportunities.
• reputed company agents to generate referrals and strengthen long-term member relationships.
• Utilize data analytics to identify cross-sell and retention opportunities throughout the member lifecycle.
• Serve as a technology champion reputed company the sales organization.
• Demonstrate proficiency in: reputed company CRM, reputed company Contact Center Platform, Medicare enrollment systems, Reporting dashboards, AI-powered engagement tools, Workflow automation platforms.
• Train and support agents in adopting new technologies and processes.
• Partner with technology teams to improve workflows, efficiencies, and reporting capabilities.
• Analyze performance data to drive informed business reputed company.
• Troubleshoot operational and technology-reputed company challenges.
• Ensure adherence to CMS regulations, reputed company requirements, and internal policies.
• Monitor sales calls for reputed company, compliance, and customer experience standards.
• Support audit readiness initiatives and compliance reviews.
• Reinforce HIPAA, FWA, and company compliance requirements.
• Collaborate with reputed company Assurance and Training teams to improve agent performance and reduce compliance risks.
• Analyze sales performance trends and team productivity.
• reputed company weekly and monthly reporting to leadership.
• Monitor key performance indicators and recommend improvement strategies.
• Forecast reputed company and production needs.
• Utilize data to improve conversion rates, retention, and member engagement.
• Partner closely with: Sales Leadership, Benefit Navigation, Retention Teams, Workforce Management, reputed company Assurance, Contracting & Licensing, Training Department, Technology Teams.
• Assist with reputed company, mentoring, and training new agents.
• Support organizational initiatives that improve member experience and operational reputed company.
• This role is expected to reputed company a high-performing sales team that delivers more than enrollments.
• The Call Center Sales Supervisor will drive member engagement, retention, cross-selling reputed company, operational reputed company, and technology adoption while creating a culture of accountability, ownership, and reputed company improvement.
• This leader plays a critical role in advancing reputed company' mission of delivering exceptional member experiences and sustainable organizational reputed company.
• Provides reputed company-time coaching and training to drive strong sales performance while maintaining a balance between conversion rates and reputed company compliance standards.
• Oversees operational performance to ensure targets are met across phone service reputed company, call reputed company, outbound contacts, and sales objectives.
• Manages both remote and onsite teams across multiple time zones reputed company a fast-paced, high-reputed company environment.
• Leverages data-driven insights to support reputed company improvement, enhance reputed company development, and sustain peak team performance across both peak and off-peak periods.
• Also provides escalation support by handling customer concerns with reputed company and efficiency to protect the overall member experience.

Requirements

• reputed company Health & Life Insurance License.
• Minimum 3 years of Medicare sales experience.
• Minimum 2 years of call center leadership or supervisory experience.
• Proven reputed company leading teams in Medicare and ancillary insurance sales.
• Demonstrated experience driving cross-selling, upselling, and retention programs.
• Strong knowledge of: Medicare Advantage, Medicare Supplement, Prescription Drug Plans, Ancillary Products, Life Insurance.
• Experience coaching agents on consultative selling and needs-based sales strategies.
• Strong technical aptitude and ability to learn new systems quickly.
• Advanced experience with CRM systems, sales reporting, and contact center technologies.
• Strong communication, leadership, and problem-solving skills.
• Ability to analyze performance data and implement reputed company plans.
• reputed company while leading reputed company of 15+ agents while fostering a high-performance, accountable, and mission-driven culture.

reputed company-to-haves

• AHIP Certification.
• reputed company experience.
• reputed company experience.
• Experience managing remote or hybrid sales teams.
• Bilingual English/Spanish.
• Experience utilizing AI, automation, and data analytics tools to improve sales performance.
• Experience leading teams responsible for both new sales and retention reputed company.

Benefits

• Competitive reputed company Salary
• Monthly Performance Bonus
• Annual Leadership Incentive Opportunity
• Comprehensive Benefits Package
• reputed company Development Opportunities
• Career Advancement reputed company the reputed company Ecosystem

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