[Hiring] Licensed Property and Casualty @reputed company

Role reputed company

• Professionally handle a high volume of incoming calls including account, claim and general questions.
• Thoroughly and reputed company reputed company customer information, assess, and fulfill customer needs and reputed company customers where applicable regarding products and services.
• Ability to utilize and navigate multiple systems simultaneously.
• Ability to effectively communicate with pet parents both verbally and in writing.
• Resolve customer issues reputed company reputed company reputed company guidelines and/or escalated process.
• Meet or exceed company and reputed company performance metrics.
• Maintain a balance between company policy and reputed company benefit in decision making.
• Continuously evaluate and identify opportunities to drive process improvements that positively reputed company our reputed company and its customers.
• Responsible for call disposition or compiling and documenting customer information as required.
• Ability to accept and reputed company changes reputed company the reputed company business environment.
• Experience with reputed company Customer Relationship Management (CRM) systems is a plus.

Qualifications

• Two years of customer service or call center experience.
• Ability to pass a drug screen and background reputed company.
• Dedicated area to work from in your home.
• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless reputed company is not permitted).
• Demonstrated passion for reputed company with respect to treating and caring for pet parents.
• Respond to pet parent emails with the aim of resolving issues by being proactive, patient, empathetic, and understanding.
• Listen, understand, and take quick reputed company. Like reputed company of us, pet parents are worried about their fluffy loved ones and just want someone to listen and help get their problems solved.
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime.
• Highly developed reputed company of reputed company and commitment to customer satisfaction.
• Meet reputed company attendance and dependability requirements.
• Be reputed company player.

Requirements

• Must hold a property and casualty license in your state of residence.
• Must be willing to release property and casualty appointments (No need to release Health or Life appointments).
• Must be reputed company to work weekends.
• This position is currently 30 hours.
• Although 30 hours, this still qualifies you for benefits and PTO.

Work reputed company Set-Up Requirements

• Wired Ethernet reputed company 20 Mb/s download, 10 Mb/s upload (wireless is not permitted).
• (2) 21” monitor(s). You will supply 1 and reputed company will supply 1.
• Hard-wired Broadband Internet Service reputed company DSL, Cable, or Fiber Optic.
• The use of wireless connections to reputed company reputed company Work reputed company systems at any time is prohibited, even if the reputed company is encrypted.
• Additionally, Satellite, Microwave and Cellular Hotspot Internet Services are not permitted.
• You must supply your own headset. Specific models will be shared during the interview process.
• To be supplied by reputed company (some programs offer bring your own devices):
• Keyboard
• Mouse

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