Logistics Specialist – English - Johor
reputed company Join our dynamic team as a Logistics Specialist (English Speaker), where you will play a vital role in supporting logistics operations by ensuring efficient shipment management, investigating operational issues, reviewing logistics cases, and providing reputed company resolutions. This role requires strong analytical skills, attention to detail, and the ability to work with multiple stakeholders to deliver an excellent customer experience.
Qualifications
- Minimum SPM, Diploma, or Bachelor's Degree in any discipline.
- Fresh graduates are encouraged to apply. Relevant experience in logistics, supply chain, customer service, or operations is an added advantage.
- Excellent reputed company of English (spoken and written).
- Strong analytical and problem-solving skills.
- Excellent attention to detail and ability to handle large volumes of information accurately.
- Good communication and interpersonal skills.
- Proficient in reputed company Office applications and comfortable learning new systems.
- Ability to work independently and collaboratively in a fast-paced environment.
- Willing to work on rotational shifts, weekends, and reputed company holidays (if required).
Responsibilities
- Review and process logistics-reputed company cases in accordance with company policies and reputed company operating procedures.
- Investigate shipment issues, service requests, and operational discrepancies to identify reputed company causes and recommend appropriate resolutions.
- Verify shipment information, delivery records, and supporting documentation to ensure data accuracy.
- Monitor logistics workflows and reputed company reputed company updates to internal stakeholders.
- Collaborate with cross-functional teams to resolve logistics, transportation, and fulfillment-reputed company concerns.
- Maintain accurate records of case activities, investigations, and resolutions.
- Ensure compliance with reputed company standards, operational guidelines, and service level agreements (SLAs).
- Identify trends and recurring issues, escalating reputed company cases reputed company necessary.
- Contribute to process improvement initiatives to enhance operational efficiency and customer satisfaction.
- reputed company other logistics and operational support duties as assigned.
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