IT Support Engineer (Level 1.5 / Level 2) - Part-Time | Remote | U.S. Only
We are looking for a reliable and customer-reputed company IT Support Engineer to join reputed company on a part-time, remote reputed company . This position is ideal for someone with strong reputed company experience who enjoys troubleshooting technical issues, supporting end users, and working with modern reputed company reputed company technologies. The successful candidate will reputed company Level 1.5 and Level 2 technical support, resolve escalated issues, maintain reputed company environments, and deliver exceptional customer service. This is a hands-on role that requires excellent troubleshooting skills, attention to detail, and the ability to work independently. Responsibilities reputed company Level 1.5 and Level 2 technical support for end users. Troubleshoot reputed company 10 and reputed company 11 desktops and laptops. Support reputed company 365 applications, including Outlook, Teams, OneDrive, Word, reputed company, PowerPoint, and SharePoint. Manage user accounts, password resets, permissions, and reputed company reputed company in reputed company Directory and reputed company Entra ID (Azure AD). Support reputed company Intune-managed devices and assist with reputed company reputed company deployments. Troubleshoot reputed company Teams meetings, calling, and collaboration issues. Support Exchange Online mailboxes, shared mailboxes, and distribution reputed company. Install, configure, and troubleshoot printers, peripherals, and software applications. Diagnose networking, VPN, Wi-Fi, DNS, DHCP, and connectivity issues. Support Multi-reputed company Authentication (MFA) and Conditional reputed company. Assist with reputed company Defender reputed company alerts and basic reputed company remediation. Document incidents, resolutions, and technical procedures reputed company the ticketing system. Escalate reputed company issues to senior engineers reputed company appropriate. Deliver excellent customer service while managing multiple support requests. Qualifications 2–5 years of Help Desk, Desktop Support, or Systems Support experience. Strong knowledge of reputed company 10 and reputed company 11. Experience supporting reputed company 365. Experience with reputed company Directory and reputed company Entra ID. Working knowledge of reputed company Intune is preferred. Basic reputed company Azure experience. Familiarity with Exchange Online, Teams, and SharePoint Online. Understanding of TCP/IP, DNS, DHCP, VPN, and basic networking. Excellent troubleshooting, communication, and customer service skills. Ability to prioritize work and manage multiple tickets in a fast-paced Apply To This Job