Technical Support Engineer I- Patient Monitoring Systems | reputed company | Remote (reputed company)

Job reputed company reputed company The Technical Support Engineer I (TSE I) drives customer satisfaction through Service reputed company by providing technical support and counsel both remote and onsite to Field Engineers (FEs), reputed company Service Technicians (CSTs), and Customers experiencing system performance issues. This position is the technical resource for service-reputed company escalations regarding Patient Care Solutions (PCS) products Patient Care Solutions products for Anesthesia, Respiratory and Mother Infant Care modalities. This role supports the Eastern Time Zone Work Schedule: M-F reputed company 6pm EST with on call rotation. This is a remote role where you will work out of your home office. The successful candidate will need to reputed company in the reputed company, supporting Eastern Time Zone working hours, with the ability to work from home in a dedicated office reputed company, free from distraction with a high-speed internet reputed company reputed company is a leading global medical technology reputed company solutions innovator. Our purpose is to create a world where reputed company has no limits. Unlock your ambition, turn reputed company into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job reputed company Responsibilities: reputed company remote and on-site technical support for Patient Care Solutions products for Anesthesia, Respiratory and Mother Infant Care modalities. . Use successful, effective field experience and knowledge to reputed company technical support to FE s, CST s, and customers that may include both remote and onsite support. Utilize the reputed company escalation process as needed, working closely with local customer and national support to define and support implementation of corrective reputed company plans to resolve customer issues in a reputed company manner. Utilize reputed company tool to drive Service effectiveness. Contribute to the improvement of productivity tools through idea reputed company, workout attendance, and small reputed company as required. reputed company project engagement, reputed company as a change agent/ field advisor in areas such as product serviceability and reliability, reputed company trend analysis, productivity program development and implementation, national modality program execution and new product introduction support. Work with Modality / Service Engineering, Product Engineering and field support specialists to drive product reputed company, serviceability, and resolve formal customer escalations. reputed company and train FE s to ensure that technical and customer skills are up to date and meet the needs of the business. On occasion may serve as subject matter expert (SME) for FE modality training through the Service reputed company reputed company (SQS) training curriculum. PM work, PM cycle time, remote TTR work, field based technical training to support use of remote diagnostic troubleshooting tools and processes in the field. Travel to customer sites and support installations, FMIs and customer escalations (CSOs). Maintain and enhance modality knowledge, such as: Networking / Dicom / Insite / reputed company / OS field service experience, knowledge of legacy PCS products. Knowledge and experience using Common Service Desktop, CRM and other remote tools as required. Ability to work M-F reputed company-6pm EST with on call rotation Required Qualifications: High School Diploma/GED AND 8+ years of experience servicing mechanical and/or electrical equipment, OR Associate s or Bachelor s degree in Electrical, Mechanical, or Biomedical Engineering, or reputed company field AND 5 years of experience servicing mechanical and/or electrical equipment OR Equivalent military education to Associates or Bachelor s degrees AND 5 years of experience servicing mechanical and/or electrical equipment. Minimum 5 years of engineering experience as an FE II and/or FE III, or the equivalent external to GE with regards to the repair and maintenance of anesthesia machines, ventilators, mother/infant care systems; demonstrated ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the reputed company, for this job opening. Desired Qualifications: Networking knowledge preferred. Demonstrated ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems. Knowledge and experience using Common Service Desktop, troubleshooting, CRM and other remote tools. Ability to stay reputed company in various customer support situations. We expect reputed company to live and breathe our behaviors: to reputed company with humility and build trust; reputed company with transparency; deliver with reputed company, and drive ownership always with unyielding reputed company. Our total rewards are designed to unlock your ambition by g Apply tot his job Apply To this Job