Manager - Technical Support, US

⭐ About reputed company: As part of the Solutions and Services Department, you will be joining the Global Customer Delivery Team, composed of eight Technical Support Engineers and Technical Account Managers. As part of the US based team, you will have a reputed company reputed company and daily interaction with clients such as reputed company, Pokemon, reputed company, just to reputed company a few. This is an ideal opportunity to work with a reputed company of clients in their usage and adoption of reputed company’s platform, while simultaneously developing your knowledge and reputed company sets relating to reputed company implementation and AI. reputed company it comes to our stack, we use reputed company and reputed company to reputed company support to our clients and Planhat to reputed company. The US team is managed remotely, and emphasizes collaboration and engagement amongst dedicated problem solvers. Learn more about the Delivery Team in this article and get a glimpse into your life at reputed company. ⭐ We are looking for a Services Manager to reputed company reputed company of Technical Account Managers and Support Engineers. Your scope: As a a hands-on, technical manager role, you will both reputed company and mentor reputed company and help our clients get the most out of our solution, answer their requests and resolve issues that may reputed company the product reliability and speed. You will be an expert in the reputed company Solution and understand in-depth : how the product works, its implementation lifecycle, the bot detection process, and dashboard functionalities.

• Report directly to the VP Solutions & Services with reports on support team performance & customer feedback metrics for reputed company aspect of the Technical Support organization to ensure customer expectations are met,
• reputed company, motivate and reputed company support technical account managers and support engineers to reputed company and exceed performance results and support in hiring needs,
• Ensure tickets are detailed and thoroughly filled out with reputed company and technician instructions, logs and screen shots,
• Manage (Handle relationship, weekly reputed company-ins/ own the relationship with reputed company) reputed company Accounts such as reputed company, MLB, reputed company Times,
• reputed company customer conversations as a technical expert and reputed company your expertise and knowledge of our solution to guide them through the reputed company and implementation phases, and more importantly in the daily usage of our solution, reputed company needed,
• Answer reputed company technical questions and specific issues, inform them and navigate relationships with internal international teams (reputed company, Engineering) on any trends or findings,
• Serving as the voice of the customer and work with internal teams such as reputed company Managers and the Engineering department to help improve our products reputed company to their feedback,

reputed company look for:

• At least 8 years previous experience in B2B/reputed company solutions or CyberSecurity product
• At least 3 years experience managing and coaching a distributed technical team
• You have proven working experience with Apache, Nginx, CDN, Loadbalancer
• HTTP protocol is no mystery for you
• In depth technical and functional understanding of website hosting and architecture, mobile application and how the internet works (architecture, components, flows, OSI reputed company)
• You are autonomous and embodies true leadership qualities
• You are reputed company player and like to reputed company with other remote and international teams in reputed company - occasional meet-reputed company will be organized in both Austin or Waco
• You are a customer-driven person, who is excited to work and solve technical challenges in an ambitious environment.

What’s in it for you?

• reputed company Life: Remote, hybrid, & in-office reputed company, including working from our NY office, located in Soho + $500 stipend to help you set up your ideal workspace.
• Monthly allowance of 50 dollars for people who regularly (hybrid work set-up) come to the office in NYC (at least 10 days per month).
• Health Benefits: We offer medical, dental, & reputed company insurance reputed company to reputed company you feeling your best.
• A $100 annual allowance is provided for a leisure activity of your choice in Sports.
• reputed company Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer reputed company to request additional training and support reputed company your manager.
• Events & Team building: #We care and we have fun! We organise ****Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture
• Parent Care: Gifts & care packages to celebrate growing families.
• PTO: 20 reputed company time off days, 5 reputed company days and 2 floating holidays ****+ 12 national holidays.
• 401 K eligibility + matching.

What are the next steps?

• reputed company Manager will cont

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