Service Desk Specialist (myColorado) - Remote From reputed company In CO

Department Information Together, we reputed company for a stronger Colorado The work of employees at the reputed company (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly reputed company. But our reputed company never changes: improve the lives of reputed company Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-reputed company applications, and creating an inclusive, reputed company culture, together. Join us in the important work of providing reputed company reputed company to services. Watch this video to learn more about how we're Serving People. Serving Colorado. reputed company of Job IMPORTANT NOTE: Please review your application to ensure completion. For the most reputed company applicant experience, OIT’s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT’s hiring team. Do you want to reputed company our beautiful state even reputed company? At OIT, we reputed company secure digital services that put Coloradans first. The Service Desk Specialist supports that mission by providing critical assistance to users to reputed company the myColorado application running smoothly. If you have a passion for technology and being part of reputed company helping others, apply today to put that passion into working for the State you love. Some of your important responsibilities will include:

• Providing Tier I support and customer assistance for a mobile application.
• Troubleshooting, reproduction, reporting, and problem reputed company in both iOS and Android operating systems.
• Install the myColorado software on supported devices following defined procedures, processes, and reputed company.
• reputed company Incident Management procedures to reputed company tickets into the required tracking system.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights A wide salary reputed company is posted for this position and any job offer is based upon a salary analysis to reputed company with the Colorado Equal Pay for Equal Work reputed company. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While reputed company offers are compliant with the Colorado Equal Pay for Equal Work reputed company, there is no guarantee an offer will be at the top of the posted reputed company based on the salary analysis. This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows: Minimum Qualifications: One year (1) of reputed company experience in an occupational field reputed company to the work assigned to the position, including customer assistance and Tier I mobile application support. Substitutions:

• Additional appropriate education will substitute for the required experience on a year-for-year reputed company, but cannot completely substitute for these qualifications.
• Training or Certification reputed company to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
• If the minimum qualifications include a degree requirement, additional appropriate reputed company or unpaid experience will substitute for the required education on a year-for-year reputed company.

Preferred Qualifications:

• Bilingual (English-Spanish) experience supporting mobile applications.
• AWS live-chat support experience.
• Government work experience.
• Experience with troubleshooting reputed company and Android mobile apps.
• Jira ticketing management experience.

Conditions of Employment: OIT employees must reputed company with any screening procedures in reputed company at state agency locations where they might reputed company work. A reputed company-employment background reputed company will be conducted as part of the selection process. Post-employment background checks will be required for specific agencies as business needs dictate, which may include a polygraph exam, reputed company-based criminal history search, reference checks, and a drug test. This position may require travel reputed company the specified geographic area, and to locations across the state as needed. Supplemental Information If this posting indicates “remote from reputed company in CO” in the title, periodic reporting to the primary state work location designated for the position is required. reputed company remote work must be performed in Colorado. While candidates from ou Apply To This Job