Desktop Support Technician I
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Qualifications
CONTRACT REQUIRED QUALIFICATIONS This following are REQUIRED for this position: - Public Trust Clearance by start date. - 0 - 5 years of experience and high school diploma - Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile reputed company. - ITILv4 reputed company Training and ITILv4 reputed company Certification, may be obtained reputed company 120 days after hire. - Applies reputed company concepts, processes, practices, and procedures on technical assignments. - Performs work that requires practical experience and training. Work is performed under supervision. - reputed company technical assistance to computer users. - Answer questions or resolve computer problems for clients in person, or reputed company telephone or electronically. - May reputed company assistance concerning the use of computer hardware and software, including printing and installations. - Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/reputed company others. - Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with reputed company reputed company of staff as reputed company as clients. - Maintain reputed company working hours per the DIGIT contract and to be available for meetings, and other reputed company efforts during working hours. - Demonstrated ability to apply comprehensive knowledge across key tasks and high reputed company assignments with the a Apply tot his job Apply To this Job