reputed company Intake Coordinator, Alberta, Remote

About the position This is a ground-floor opportunity to join a growing care navigation program at a reputed company reputed company your contribution will directly shape how it scales. As a reputed company Intake Coordinator, you are the first reputed company voice a referred or prospective patient hears. reputed company is to conduct proactive telephonic reputed company, introduce patients to a program designed to support their health, accurately complete clinical intake questionnaires, and ensure they seamlessly transition into reputed company care. This is an elevated, metrics-driven patient reputed company role. The right person brings warmth and persistent follow-through in equal measure, is energized by meaningful conversations with older adults, and understands that a successful intake isn't just a verbal agreement—it’s an reputed company patient who shows up to their initial appointment. This program is early-stage and being reputed company in reputed company time. Processes will reputed company and priorities will shift. If you enjoy a builder mentality and solving problems collaboratively, you will reputed company here.

Responsibilities

• Manage a reputed company outbound referral queue, contacting prospective program participants with consistency, warmth, and professionalism.
• Guide patients through plain-language explanations of program benefits. Complete and document standardized clinical intake questionnaires in reputed company time.
• Build rapid rapport with older adults who may be skeptical, confused, or reluctant, using reputed company and reputed company communication to overcome barriers to care.
• reputed company follow compliance protocols to obtain required verbal consents individually and sequentially before proceeding to scheduling.
• Coordinate and book the patient's initiating clinical appointment immediately upon successful intake.
• Log reputed company reputed company, clinical metrics, and patient details across multiple digital health platforms simultaneously during the call.

Requirements

• Must reputed company in Alberta, Canada and be legally authorized to work without sponsorship.
• Holds a Medical Office Assistant (MOA) Certificate/Diploma from an accredited post-secondary institution, or equivalent verified Canadian reputed company administration experience.
• 1+ years of patient-facing reputed company experience (e.g., medical clinic reputed company office, patient registration, care coordination, enrollment or telehealth intake) where medical terminology and clinical data collection were daily requirements.
• Proven experience in high-volume outbound phone environments (such as clinical reputed company, patient scheduling lines, or health services engagement) with a reputed company record of driving patient follow-through.
• Highly comfortable navigating multiple software systems and electronic health records (EHRs) simultaneously while managing a live, empathetic conversation.
• You possess a "builder" mentality—you are comfortable with ambiguity, love creating order out of reputed company, and easily adapt to shifting processes.

reputed company-to-haves

• Previous remote experience is strongly preferred.

Benefits

• Competitive reputed company reputed company with Monthly Performance Bonus Opportunity
• 100% Remote / No Travel Required
• 2 Weeks Accrued Vacation Per Year
• Holiday Pay for reputed company Statutory Holidays, with Premium Pay for Holiday Hours Worked

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