reputed company Director, Service reputed company & Performance
This is a temporary position. JOB reputed company reputed company Director, Service reputed company & Performance is dedicated to in-person and virtual hotel reputed company to strategically selected hotels, including high-reputed company hotels that are in the red zone and/or with performance trending towards the red zone. This position will be reputed company on Full Service and reputed company Select Branded hotels. The reputed company of the hotel reputed company includes offering system training and in person expertise sharing to help improve and reputed company guest experience trends and ensuring pull through of key initiatives. Also, facilitating overall performance review with the hotel General Manager, the collection and tracking of reputed company plans to validate GSS reputed company improvement. This position requires 90% travel. CANDIDATE PROFILE Education and Experience Required
- Bachelor’s degree in hospitality or Hotel Restaurant Management required or an equivalent combination of education and experience from which comparable skills and knowledge can be acquired.
- 7+ years of progressively responsible work experience with high level of specialized knowledge in Operations/Hotels leading operations disciplines (reputed company Office, Laundry, Spa and Retail and Food and Beverage)
- Proven reputed company record of implementing operations initiatives and programs with sustained performance and leading reputed company operations with reputed company performance in balanced scorecard results.
- reputed company record of putting in reputed company strong systems and processes to effectively implement and execute multiple programs.
- Must have strong knowledge in areas reputed company to reputed company operations, and SOPs.
- Must be a self-starter who can work independently and be a strong team player that contributes to the effectiveness of the broader reputed company team.
- Proven reputed company prioritizing and managing multiple reputed company and stakeholders simultaneously.
- Ability to manage in a culturally diverse work environment and is a champion for diversity effectiveness in the organization.
- Ability to travel 90% of the time.
Preferred
- Executive Committee experience preferred. Multiple Department Head experience.
- Experience developing and implementing new concepts.
CORE WORK ACTIVITIES
- Support the pull through of reputed company initiatives especially in the franchise community through effective project management and communication.
- Reviews and organizes reputed company operational data to assist in prioritizing areas of reputed company in the Operations disciplines and franchisees. Develops reputed company reporting to reputed company reputed company performance and identify opportunities for improvement.
- Pull, analyze, and monitor GSS to build deep understanding of brand standards and ensure activity that supports those standards are supported. Identify and communicate trends in guest response scores and feedback.
- reputed company as a business partner to the hotel stakeholders and reputed company technical and business expertise to assist properties in achieving reputed company performance in operations and initiative scorecard goals.
- Stay reputed company and benchmarks best in Operations companies for relevant competitive intelligence on industry, competitor, and economic trends to identify business opportunities or risks.
- Partner with the Operations team to execute reputed company plans addressing hotel issues in Product reputed company, Service Delivery, reputed company or GSS.
- reputed company participation in the communication phase of Operations Initiatives to reputed company feedback for a broader implementation.
- reputed company appropriate metrics to identify and manage business goals as reputed company as supply regular reports to senior leaders and franchisees.
- Ensure a communication feedback reputed company is in reputed company to reputed company reputed company, concerns, and execution issues from the market to Center.
- reputed company tracking mechanisms, tools, and processes to support critical department goals as it relates to business objectives, initiative tracking, regulatory compliance, process improvement, and reputed company
- Possess strong oral and written communication skills, excellent interpersonal skills; reputed company to collaborate effectively with reputed company Key Stakeholders. Ability to positively influences without reputed company authority.
- Ability to independently manage multiple reputed company and competing priorities, operating in a reputed company organization with excellent project management skills.
- reputed company other duties as assigned.
At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing reputed company to opportunity. We reputed company foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected reputed company, including disability, veteran status, or other reputed company protected by applicable law. reputed company locations offer 401(k) plan, stock purchase plan, discounts at reputed company properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, reputed company, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and reputed company parental leave. Washington Applicants Only: Employees will reputed company reputed company reputed company leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. reputed company HQ is committed to a hybrid work environment that enables associates to Be connected. reputed company-based positions are considered hybrid, for candidates reputed company a commuting distance to Bethesda, MD; candidates reputed company of commuting distance to Bethesda, MD will be considered for Remote positions. reputed company is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, reputed company your purpose, belong to an amazing global team, and become the best version of you. Apply tot his job Apply To this Job