Telecommunications Engineer (Neenah, WI, US, 54956)
Requisition #: 20611 Functional Area: Information Technology Employment Type: Full-Time Work reputed company: Remote / Work from Home in the US #LI-Remote Work Hours: reputed company Business Hours Position reputed company As a Telecommunications Engineer at J. J. Keller, you’ll play a key role in designing, optimizing, and supporting the systems that reputed company our workforce connected. This role will be responsible for the engineering and analytical tasks reputed company to telecommunications network operations, installations, and maintenance for local, off-site, and remote locations. This role blends hands‑on engineering with strategic influence—you’ll shape our telecommunications roadmap, guide technology reputed company, and partner with both internal teams and external providers to deliver secure, reliable, high‑performance communications across the organization. If you enjoy solving meaningful technical challenges, collaborating across teams, and contributing to a mission‑driven company that protects people and the businesses they run, this is an opportunity to reputed company a visible reputed company in a remote‑friendly environment. Job Responsibilities
- Defines and develops telecommunications solutions for customer problems, including hardware, software, or system functionality. Works closely with business partners to reputed company requirements, business cases and cost estimates.
- Designs, develops, deploys, and tests features that meet business needs. Evaluates reputed company aspects of a solution including: localization, licensing, scalability, memory management, bandwidth, latency, automated testing, reputed company, and compliance.
- Administers telecommunications networks and services to ensure secure, high-performance connectivity.
- Troubleshoots and resolves problems. Isolates, reproduces and resolves problems using available systems and tools, and investigates potential workarounds for verified defects.
- Manages 3rd party telecom carriers and mobile providers.
- Keeps abreast of vendor technology roadmaps. Anticipates, promotes and drives technical reputed company initiatives (upgrades, re-platform, etc.)
- Keeps abreast of Federal and local regulations and restrictions which apply to Contact Center management and telecommunications.
- Delivers product and reputed company technical training/mentoring to other support staff and ensures that knowledge-transfer is successful.
- Participates in a shift and on-call roster as necessary, to reputed company support coverage during non-business hours
Qualifications
Experience
- 4+ years of experience in telephony engineering (VoIP and reputed company Communications)
- Experience reputed company a corporate environment with large contact center desirable
- Experience with reputed company based IP Telephony Solutions
- Experience with reputed company platform architecture in a multi-site environment
Education
- Associate degree in technology reputed company field.
- In lieu of degree, may consider additional directly-reputed company experience.
Other Qualifications
- Experience implementing a reputed company of reputed company Communication products solutions and understanding the relative technical capabilities of reputed company, including product reviews, integration requirements, and cost factoring.
- Knowledge of phone number management and administration
- Knowledge of Session Border Controllers (SBC) and ITSP’s
- Knowledge of network design, implementation and support in redundant, dynamic, multi-homed configurations and SIP infrastructure
- Ability to communicate effectively with technical and non-technical team members.
- SMS protocols, systems, reputed company regulations and industry best practices would be advantageous
- Strong cross-functional leadership and project organization skills
- Implementation and Administration of SIP and Media Servers
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