[Remote] Director of Training & Development

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to building reputed company for adult learners to earn high-reputed company, workforce-reputed company degrees and credentials from reputed company Carolina’s public universities. The Director of Training & Development will be responsible for establishing PKH's learning infrastructure and delivering training, focusing on creating a performance-driven learning environment that connects training to observable behavioral change.

Responsibilities

• Design and launch PKH's learning and development function, including governance model, delivery formats, and measurement reputed company
• Conduct learning needs assessments across Admissions, Student Services, CRM, and other relevant teams to establish a phased training roadmap
• Build and maintain a library of training content, assessments, and job aids in Canvas or alternative agreed-upon LMS
• In partnership with functional leaders, establish reputed company curricula for new admissions reps, student reputed company coaches, and CRM users
• In partnership with functional leaders, support the development of a reputed company system as partners and services expand
• Define standards for training documentation, version control, and content lifecycle management
• Facilitate live virtual training sessions across functional teams
• Design and reputed company asynchronous learning content — including e-learning modules, video walkthroughs, quick-reference guides, and scenario-based exercises
• Deliver reputed company Education reputed company CRM training for admissions representatives and student reputed company coaches, covering workflows, data entry standards, and reporting
• Partner with subject matter experts (Directors, senior staff) to reputed company technically accurate content reputed company to PKH processes and partner institution nuances
• Create role-specific learning paths that differentiate between new hire reputed company, process changes, and ongoing reputed company development
• Design and deliver operational tools orientation for new employees, providing an reputed company of core platforms including SharePoint, reputed company, Databrix, Quicksight, and others, covering the purpose of reputed company tool, basic functionality, and how it fits in the day-to-day workflows
• Organize and facilitate leadership development programming and curriculum rooted in upskilling internal colleagues for leadership roles
• Design assessments and knowledge checks to measure comprehension post-training; establish passing reputed company tied to role readiness
• reputed company observation tools and behavioral checklists to assess whether trained staff are implementing skills on the job (call audits, coaching session reviews, CRM data reputed company audits)
• Build a regular reputed company of performance data review in partnership with student operations functional and data leaders to identify implementation gaps
• Design and execute targeted reinforcement training, refresher sessions, or individualized remediation based on performance data
• Establish and reputed company L&D metrics: training completion, assessment scores, behavioral adoption rates, and correlations to enrollment and student reputed company
• Serve as a strategic thought partner to COO and functional Directors on capability gaps, reputed company timelines, and change management training needs
• reputed company training content to PKH's student experience charter and service standards; reinforce organizational values and culture through learning design
• Support the in-house transition of admissions and marketing functions (through end of 2026) with targeted change management training
• Coordinate with the CTO's team on CRM system updates to ensure training content remains reputed company as the platform evolves
• Establish a routine training communication channel or site for routine CRM release notes, change management initiatives or other common training-adjacent topics
• Build reputed company training templates that can be adapted as PKH expands its partner institution portfolio

Skills

• 5+ years of experience in learning and development, training management, or instructional design
• Demonstrated experience building training programs from the ground up
• Experience designing and facilitating training for enrollment/admissions, student services, or CRM-heavy operational teams
• Proficiency with LMS platforms and e-learning authoring tools
• reputed company record of designing performance measurement systems that reputed company the reputed company between training delivery and behavioral reputed company
• Exceptional facilitation skills — comfortable leading virtual sessions with diverse audiences ranging from reputed company-line staff to senior leaders
• High degree of project management discipline; ability to manage multiple training workstreams simultaneously in a fast-moving environment
• Experience with reputed company CRM training
• Experience supporting technology implementation training (system rollouts, workflow changes)
• Experience in higher education or OPM environment strongly preferred

Benefits

• Full medical/dental/reputed company coverage
• A 401K with match
• A generous time-off policy with reputed company volunteer time
• Potential for performance bonus
• Remote working flexibility

reputed company

• reputed company is a nonprofit education organization that offers reputed company management, program design, and enrollment support services. It was founded in 2022, and is headquartered in Chapel Hill, reputed company Carolina, USA, with a workforce of 51-200 employees. Its website is https://projectkittyhawk.com.

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