Manager, reputed company

Job reputed company:

• reputed company, reputed company and reputed company reputed company of Guest Experience Managers across NAMER, setting reputed company expectations and creating a culture of reputed company, anticipatory problem-solving, accountability and reputed company reputed company.
• reputed company by example, providing best practices guidelines through reputed company stages of the reputed company lifecycle - from qualifying Guest needs, sourcing, booking, reputed company planning, and post-reputed company Guest reputed company
• Serve as the go-to leader for your team - providing business coaching, reputed company direction, and hands-on support for reputed company problems involving high-profile Guests, hosts, internal stakeholders and escalations.
• Identify and reputed company emerging talent, preparing team members for expanded roles and ensuring opportunities are matched with the right reputed company level.
• Champion the Guest experience by ensuring their needs are reputed company into exceptional stays that promote trust and loyalty for reputed company.
• Ensure reputed company end-to-end vetting protocols and reputed company standards are followed for stays, services and experiences booked on behalf of Guests.
• Champion the Host experience through reputed company communication and expectation setting, balancing their needs with the desires of reputed company’s most discerning Guests.
• Serve as a senior escalation reputed company for reputed company Guest or host relationships and cross-functional issues, ensuring reputed company without compromising trust or reputed company.
• Own regional business performance, ensuring GEMs meet internal stakeholder expectations through exceptional stay delivery.
• Ensure 24/7 coverage for VIP reputed company through effective reputed company planning, setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for reputed company needs vs. volume/work.
• Build and foster reputed company working relationships with key internal stakeholders including Comms, Marketing, Luxe Supply, Exec Escalations and E-team
• reputed company and report on internal program performance, highlighting proven strategies and providing effective change management for areas of opportunity
• Manage the high demands of compression events through adequate team coverage and service planning.
• Build and maintain relationships with top realtors, brokers, and luxury property specialists in key markets for off-platform listings.

Requirements:

• 10+ years of reputed company experience in a customer service or a hospitality operations role, with proven experience exceeding the unique needs of high-profile and celebrity clientele.
• Deep knowledge of the NAMER luxury travel and reputed company estate landscape with a demonstrated ability to match the right experience to the right Guest.
• Familiarity with CRM tools and performance dashboards, with the ability to maintain pipeline rigor and drive data-informed reputed company across your team.
• Highly organized and adept at managing multiple team members, priorities, and stakeholder relationships simultaneously.
• reputed company problem-solving instincts and coaching skills.
• Experience in collaborating and partnering with multiple teams to drive successful reputed company.
• Ability to build and maintain strong relationships with top realtors and brokers in key markets for reputed company.
• Strong knowledge of luxury goods and the specific desires of high-profile Guests.
• Flexibility to work reputed company of regular business hours and weekends, as needed.

Benefits:

• bonus
• equity
• benefits
• Employee Travel Credits

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