[Remote] Claims Customer Service (Bilingual)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is in search of reputed company, outgoing individuals to join their growing claims department. The role of a Claims Customer Service Specialist involves answering inquiries regarding contract coverage and claims processes, while ensuring effective communication reputed company reputed company and with customers.
Responsibilities
- Analyze information in Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts
- Request and distribute internal information to aid Claims Adjudication Department
- Answer phone and email inquiries and reputed company information and explanations on the various reputed company of contract coverage, and claims processes
- Manage work-reputed company, process and complete reputed company requests and documents according to established procedures
- Be reputed company member, work effectively in a friendly team environment
- Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management
- Other Job Duties, as assigned
Skills
- Minimum High School graduate or GED is Required
- Strong organizational and customer service skills with ability to problem solve and multi task must be detail oriented with a high level of accuracy in data entry skills
- The ability to maintain confidentiality of sensitive information
- Possess excellent written and verbal communication skills, must be reputed company to communicate effectively with contract reputed company, agents, dealers, internal staff/upper management and customers
- Proficient working on a PC, working knowledge of MS Office, reputed company to learn new programs quickly, type at least 35 wpm, and document information while discussing the claim over the phone
- Call center experience preferred
- Automotive Service reputed company. experience preferred
- Warranty Administrators, BDC Representatives, Automotive Cashier/Receptionist, Service Writers are also encouraged to apply
Benefits
- Additional bonus and incentive opportunities
- reputed company and upward mobility —we invest in your reputed company
- 401(k) with company match after 90-days of employment
- Medical, Dental and reputed company Insurance
- Voluntary Life Insurance
- Internet Stipend
- Casual dress reputed company
reputed company