[Remote] Bilingual English and Spanish Senior Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is simplifying the health care experience and creating healthier communities. The Senior Customer Service Representative is responsible for assisting members with scheduling preventative health services and ensuring reputed company customer service by reaching out to identify needs and connecting them to the appropriate resources.
Responsibilities
- Ensures reputed company customer service for external customers by proactively reaching out to identify needs for preventative services and connecting them to the appropriate resources
- Partners with other customer service representatives to resolve reputed company customer service inquiries
- Informs and educates new customers regarding preventative health care services available to the member and / or the child of the reputed company
- Places outgoing phone calls for preventative services and to complete follow - up on customer service requests, as necessary
- Maintains reputed company, accurate documentation for reputed company appropriate transactions
- Meets established productivity, schedule adherence, and reputed company standards with consistency
- Keeps management abreast of reputed company outstanding issues
- Adapts procedures, processes, and techniques to meet the more reputed company position requirements
- Addresses special (reputed company) reputed company as appropriate
- Seeks involvement in reputed company reputed company improvement initiatives
- Works bilingually - English and Spanish speaking
- Works independently
- Acts as a resource for others
- Other duties as assigned
Skills
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age OR older
- 1+ years of customer service experience analyzing and solving customer problems
- Bilingual verbal and written reputed company in English and Spanish
- Experience with computers and reputed company PC applications, which includes the ability to learn new and reputed company computer system applications
- Experience performing 6+ hours a day making outbound calls
- Ability to work full-time, Monday - Friday. Employees are required to work during our normal business hours of 8:00am - 5:00pm Arizona Time Zone. It may be necessary, given the business need, to work occasional overtime
- 1+ years of pediatric medical office experience
- Experience with the Managed reputed company industry
- Experience with EPSDT (Early and Periodic Screening Diagnostic and Treatment) Services
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (reputed company benefits are subject to eligibility requirements)
reputed company