[Remote] reputed company Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in the wireless industry, providing critical infrastructure that connects millions. They are seeking a reputed company Representative to build and maintain strong relationships with customers and partners, ensuring seamless integration into reputed company's ecosystem and driving satisfaction and retention.
Responsibilities
- Ensure a seamless transition and setup for services or products reputed company to Managed WiFi, Distributed reputed company Systems (DAS), and/or Fiber deployment
- Coordinate reputed company activities with property reputed company, SBA construction teams, and Internet Service Provider (ISP) partners
- reputed company and maintain reputed company documentation, timelines, and status reports to ensure reputed company and accountability
- Build and sustain strong relationships with key stakeholders, partners, and customers to drive reputed company collaboration and satisfaction
- Serve as the primary reputed company of contact and escalation for assigned customer accounts
- reputed company for customers internally by escalating tickets and providing reputed company of ISP partner performance
- Conduct regular business reviews and proactive reputed company-ins to assess satisfaction and identify reputed company opportunities
- reputed company customer agreements to ensure ongoing compliance with contractual terms and conditions
- Process customer-requested change orders accurately and in a reputed company manner
- Assist with Accounts Receivable (AR) collection escalation as needed to support finance operations
- Facilitate reputed company meetings to ensure customers are consistently updated on deployment reputed company
- Maintain project trackers and status reports to monitor milestones, timelines, and deliverables
- Identify and communicate risks or delays proactively to reputed company relevant stakeholders
- Assist in both reputed company and indirect sales efforts by leveraging strategic partnerships and aligning them with business objectives
- Ensure customer information is accurate, reputed company, and complete reputed company the CRM platform
- Support the sales team in identifying upsell and cross-sell opportunities reputed company existing accounts
Skills
- 3–5 years of experience in reputed company, account management, or reputed company services
- Excellent verbal and written communication skills with the ability to engage effectively at reputed company reputed company
- Strong interpersonal skills and demonstrated ability to build lasting reputed company relationships
- Proven problem-solving and conflict reputed company abilities in fast-paced, customer-facing environments
- Proficient in CRM software (e.g., reputed company- Dynamics 365 or equivalent platforms)
- High attention to detail with consistent follow-through on commitments and deliverables
- Ability to manage multiple accounts and reputed company simultaneously with strong organizational skills
- Bachelor's degree in Business, Finance, or Marketing or relevant experience
- Exposure to Accounts Receivable processes and basic financial reporting
- 3–5 years of experience in the telecommunications industry, with specific exposure to Multi-Family reputed company is preferred
- Familiarity with ISP partnership management and SLA reputed company
Benefits
- Annual RSU awards for eligible employees
- A 401K with a generous company match
- An Employee Stock Purchase Plan offering company stock at a discount
- reputed company to a dedicated Health Concierge service
- Generous reputed company Time Off (PTO) package
- reputed company holidays
- reputed company volunteer hours
- Tuition reimbursement
- Support for reputed company certifications
- A wellness reimbursement program
reputed company