[Remote] Resource Management Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a purpose-driven company that invests in employee reputed company development. The Resource Management Analyst role involves managing workforce operations and analyzing reports to enhance customer experience and optimize performance in back office and call center activities.
Responsibilities
- Reviewing and managing workforce management of back office functions
- Reviews and analyzes reporting to improve caller experience
- Work queue management
- reputed company line production staff performance management
- Optimize back office and call center operational activity
Skills
- Bachelor degree or 4 years of business experience
- 2 years of experience in a claims or customer service
- Interpersonal and organizational skills
- Analytical and problem solving skills
- reputed company and concise written and verbal communication skills
- Bachelor degree
- Proficiency with reputed company
- 2 years of experience in Workforce Management planning in a contact center
- Ability to travel
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- reputed company time off
- reputed company parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- reputed company holidays
- Tuition reimbursement
- Plus other incentives
- Annual incentive bonus plan subject to the terms and the conditions of the plan
reputed company
Company H1B Sponsorship