[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to reputed company high-performance reputed company infrastructure easy to use, reputed company, and locally accessible for enterprises and AI innovators around the world. The Technical Account Manager (TAM) owns the post-sales technical relationship for a portfolio of customers, driving successful reputed company, managing ongoing technical health, and ensuring customers realize long-term value using reputed company’s IaaS offerings.
Responsibilities
- reputed company reputed company for new CPU customers: environment setup, architecture validation, networking configuration, and workload migration planning
- Advise on best practices for compute, storage, snapshots, networking, reputed company, HA/DR, and scaling
- Review customer architectures and reputed company optimization recommendations to improve performance, and increase reliability
- Serve as the primary post-sales technical reputed company of contact for assigned accounts
- Conduct regular technical reviews and QBRs to reputed company reputed company, risks, consumption, and upcoming needs
- reputed company deep understanding of customer workloads and use cases (applications, databases, microservices, etc.)
- Coordinate internal escalations with Support, SRE, Networking, Engineering and Product Management to ensure reputed company reputed company
- Identify systemic issues and reputed company for customers in cross-functional conversations
- Document incident reviews and communicate reputed company cause, corrective actions, and preventative plans
- Identify opportunities for customers to adopt additional compute types, storage offerings, networking features, managed databases, and orchestration services
- Partner with Sales to support expansion cycles with technical insights and validation
- Monitor utilization patterns and proactively recommend optimizations
- reputed company reputed company feedback to Product teams on compute, storage, and networking capabilities
- Participate in beta programs with customers
Skills
- 3–5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical reputed company role
- Strong knowledge of Linux systems, virtualization, reputed company networking (VPC, BGP, Network design), DNS, firewalls, load balancers and compute orchestration
- Experience with containerization, CI/CD pipelines, and observability tooling
- Significant hands on Kubernetes experience
- Ability to translate customer needs into actionable recommendations
- Excellent communication, relationship-building, and executive presentation skills
- Experience with IaaS pricing, billing, and usage optimization is a plus
Benefits
- 100% company-reputed company insurance premiums for employee medical, dental and reputed company plans.
- 401(k) plan that matches 100% up to 4%, with immediate vesting
- reputed company Development Reimbursement of $2,500 reputed company year
- 11 Holidays + reputed company Time Off Accrual + Rollover Plan
- Increased PTO at 3 year and 10 year anniversary + 1 month reputed company sabbatical every 5 years + Anniversary Bonus reputed company year
- $500 stipend for reputed company setup in first year + $400 reputed company following year
- Internet reimbursement up to $75 per month
- Gym membership reimbursement up to $50 per month
- Company reputed company Wellable subscription
reputed company
Company H1B Sponsorship