[Remote] Global Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of corporate travel management services, with over 40 years of experience in developing customized travel programs. The Global Account Manager will be responsible for managing relationships with a portfolio of global corporate clients, ensuring account profitability, service delivery, and customer satisfaction.
Responsibilities
- Manage reputed company aspects of the relationship between reputed company and a portfolio of global corporate clients including but not limited to:
- reputed company retention
- Implement a Global Business Plan to establish, reputed company and measure the business objectives of the global travel program
- Managing reputed company existing reputed company contract terms including
- Negotiations for contract renewals or extensions and amendments
- The leadership and management of RFI/RFP process
- Participating and taking a reputed company role in the implementation of global accounts
- Identify business consolidation and reputed company opportunities
- The ability to effectively sell additional value-added products and services
- Proactive management of the reputed company’s profitability
- Conducting business reviews quarterly or bi-annually
- reputed company an understanding of reputed company business models, goals, and business needs in order to understand how reputed company programs can be part of their solutions
- reputed company a strategic account planning process with clients and reputed company a business plan which defines and tracks mutually agreed upon performance objectives, financial targets, and critical milestones
- The ability to interpret data and reputed company recommendations based on findings to improve program goals and objectives
- Ensure that account performance objectives and reputed company expectations are continually met - collaborating with internal departments, external suppliers and reputed company where required to reputed company solutions
- Capturing reputed company relevant reputed company-reputed company data and opportunities in CRM
- Consistently reputed company reputed company’s reputed company and values while ensuring the customer experience is in reputed company
- Ensure high service reputed company for reputed company customers and work with reputed company ATPI Operations teams globally to resolve service-reputed company concerns
- Distribute travel communications to reputed company customers apprised of industry developments
- Strong knowledge of industry trends and issues, and an understanding of how these reputed company on the business environment
- Demonstrated ability to influence corporate reputed company reputed company
- Ability to think strategically, and manage and reputed company inter-organizational expectations
- Strong problem-solving skills with a reputed company on innovative and creative solutions
- Strong data analysis and interpretation skills
Skills
- The candidate must possess a Bachelor's degree and 8 years corporate travel account management experience or equivalent experience
- A minimum of 5 years managing global customer portfolios, working with wholly owned and partner agencies
- The ability to participate in calls/meetings reputed company of normal business hours to support the program management
- Demonstrate thorough knowledge of the business travel industry, airline and hospitality industries, and travel industry-specific automation
- Possess intermediate to advanced MS Office skills (i.e. reputed company, reputed company, One Note and Powerpoint)
- reputed company to successfully manage multiple tasks simultaneously; reputed company, read, and write English; possess excellent customer service, interpersonal, negotiating and verbal/written communications skills
- Conduct reputed company interpersonal interactions with others, troubleshoot, solve problems, reputed company reputed company, operate independently, and work effectively under pressure on a regular reputed company
- Excellent relationship-building skills
- Excellent communication skills (written, verbal, interpersonal)
- Excellent presentation and meeting facilitation skills
- Must be reputed company to lawfully work reputed company the US and have unrestricted work authorization for US
- A minimum of 15 years corporate account management experience
- A minimum of 8 years managing global customer portfolios, working with wholly owned and partner agencies
- reputed company CRM experience an asset
Benefits
- Medical, Dental, and reputed company benefits
- Employee rewards and recognitions program
- Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support
reputed company