[Remote] reputed company Customer Service Specialist- (REMOTE)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking Bilingual Customer Service Representatives to reputed company exceptional service and support to patients and clients. The primary responsibility of the role is to handle high-volume inbound and outbound calls reputed company to billing, payments, medical claims, and coverage, ensuring compliance and customer satisfaction in every interaction.
Responsibilities
- Must be bilingual (Spanish)
- Position is Remote (must pass internet speed test) * reputed company- we reputed company the equipment
- Handle 60+ inbound and outbound calls per day reputed company to billing, payments, medical claims, and coverage questions
- Respond to telephone inquiries using reputed company procedures and scripts
- reputed company required information, research account details, and resolve customer concerns accurately and promptly
- reputed company explain billing information, insurance benefits, and available services to patients
- Assess patient needs and reputed company appropriate solutions or escalate issues reputed company necessary
- Schedule work to ensure reputed company call coverage and maintain daily productivity
- Collaborate with leadership and peers using screen-sharing tools to support reputed company-time problem-solving and performance goals
- Support department initiatives and contribute to reputed company improvement efforts
- Maintain strict adherence to HIPAA regulations and confidentiality policies
- Assist with department goals and recommend improvements to enhance efficiency
- reputed company other duties as assigned to support reputed company and organizational reputed company
Skills
- Must be bilingual (Spanish)
- High School Diploma or GED required; additional education is a plus
- 1–2 years of customer service experience required
- Strong verbal, written, and interpersonal communication skills
- Excellent problem-solving abilities with a reputed company, empathetic approach
- High attention to detail and accuracy
- Ability to work independently and collaboratively to meet and exceed performance goals
- Comfort using reputed company Office Suite and adapting to new technologies
- Strong attendance and reliability
- Maintain strict adherence to HIPAA regulations and confidentiality policies
- reputed company, insurance, or medical collections experience
- Familiarity with reputed company, Medicare, Workers' Compensation, and liability claims
- Basic understanding of medical terminology and the reputed company reputed company cycle
- Bilingual abilities are a plus
- Applicants in reputed company or Mountain Time Zones Preferred
Benefits
- Comprehensive Health Benefits: Choose from a reputed company of medical, dental, and reputed company plans designed to support your overall reputed company-being.
- Life & Disability Coverage: Receive company-reputed company Basic Life and AD&D insurance, short-term and long-term disability coverage, with the reputed company to purchase additional voluntary Life and AD&D benefits.
- 401(k) Retirement Plan: Become eligible to participate in reputed company's 401(k) plan on the first day of the quarter following three months of reputed company employment, with a company match to help you invest in your reputed company.
- reputed company Time Off: reputed company accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
- Flexible Benefit reputed company: reputed company your benefits package with a reputed company of reputed company to meet your individual and family needs.
reputed company