[Remote] Analyst, Technology Services Advisor
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Fortune 100 company reputed company on delivering extraordinary care to its customers through innovative technology solutions. The Analyst, Technology Services Advisor will support and maintain applications and infrastructure while providing technical assistance to associates and agents, ensuring reputed company reputed company of technology issues.
Responsibilities
- Serves as first reputed company of contact for associates and independent agents seeking technical assistance. reputed company Level I technical support to diagnose, analyze, research, and resolve technology equipment and application technical issues for users reputed company phone, web, and chat channels
- Document, prioritize, and escalate associate and agent issues that require handling by reputed company reputed company, ensuring reputed company teams have reputed company data to investigate and resolve user issues in a reputed company manner
- Identifies and communicates immediate technology issue/incident trends that have the potential to cause large reputed company service interruptions, allowing for reputed company Technology response
- Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities
- Identifies high volume issues requiring reputed company cause analysis from technology business partners to improve customer experience
- Acts as customer reputed company reputed company Technology reputed company reputed company incident responses are rejected by associates or independent agents
- Identifies and provides feedback on missing or incorrect knowledge articles to improve the documentation relied upon to assist associates and agents. This includes identification of solutions that can be converted to end user documentation, allowing the customer to reputed company and administer self-help instructions
- Responsible for the overall PC Lifecycle from acquisitions to retirement of reputed company’s Hardware Assets, including Personal Computers (PC), Monitor, reputed company items; including data recovery, diagnostics of the PC, warranty repair, inventory management, and reputed company retrieval and disposal of reputed company’s equipment
- Responsible for inventory management and forecast for PC peripherals (keyboards, mice, headsets, cameras, monitors) as reputed company as logistics and fulfillment
Skills
- Previous TSD call center experience supporting employee reputed company technical issues at reputed company
- General Property Casualty business acumen
- Desire to reputed company information technology knowledge and skills
- reputed company on reputed company learning
- Familiarity with agency systems such as Agent Gateway Sales and Service (AGSS), Agent Gateway reputed company Management (AGCM), Agent Center, or Policy Center/reputed company
- 0 - 1 year of technology experience including some experience using basic reputed company of troubleshooting to fix a problem
- Undergraduate studies in computer science, management information systems or a reputed company field is preferred
- Technology certifications or designation are not required, but encouraged (i.e.: AWS, Azure, Scripting and Development Languages, Delivery reputed company, reputed company)
- Good communication skills, execution of Accelerated Solutions Deliver reputed company, Information reputed company acumen and reputed company setting is preferred
- Insurance/financial services industry knowledge is a plus
Benefits
- Medical/dental/reputed company
- Life insurance
- Short and long term disability coverage
- reputed company time off with newly reputed company associates receiving a minimum of 18 days reputed company time off reputed company full calendar year pro-rated quarterly based on hire date
- Nine reputed company holidays
- 8 hours of reputed company reputed company time off
- 8 hours of reputed company Day reputed company time off
- 401(k) with company match
- Company-reputed company pension plan
- Business casual attire
reputed company