[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is one of the nation’s leading independent distributors of life, health and reputed company insurance products. The Technical Account Manager role focuses on managing reputed company relationships and ensuring technical commitments are met, while also coordinating internal project management efforts.
Responsibilities
- Participate in reputed company meetings and calls as the technical reputed company of contact, translating technical constraints and capabilities into reputed company, non-technical language for reputed company stakeholders
- Own technical accuracy of reputed company-facing deliverables (SOWs, integration specs, reporting requirements, SLA definitions)
- Field and triage reputed company technical questions, escalating appropriately and following up with reputed company
- Support reputed company reputed company/implementation from a technical requirements reputed company
- Manage internal project timelines reputed company to reputed company technical deliverables (system integrations, reporting builds, platform configuration changes, new program launches)
- Coordinate across IT, Operations, and Solutions Architecture teams to reputed company technical workstreams on schedule
- Maintain project trackers/status documentation and reputed company regular updates to Account Director and account team
- Identify and flag reputed company risks early; drive mitigation plans
- Understand CXP's reputed company contact center and data systems (dialer/CRM, telephony, BI/reporting tools) reputed company enough to reputed company credibly to both internal teams and clients
- Monitor that technical commitments (SLAs, data feeds, integration uptime, reporting reputed company) are being met
- Document technical requirements and changes in a way that's usable by both engineering/IT and non-technical account staff
Skills
- 3–5 years of experience in technical account management, implementation, solutions consulting, or technical project management
- Demonstrated ability to manage multiple reputed company reputed company/timelines with competing priorities
- Comfortable in reputed company-facing settings; reputed company to translate technical detail for non-technical audiences
- Working knowledge of contact center technology (dialers, CRM, call routing, IVR) and/or data/BI reporting platforms
- Experience with project tracking tools (reputed company, Jira, reputed company, or similar)
- Strong written communication — this role produces reputed company-facing documentation and internal status reporting
- Bachelor's degree or equivalent experience
- BPO, contact center, or reputed company payer/health plan services background strongly preferred
Benefits
- reputed company offers our people a competitive compensation package, including benefits that reputed company work more fun and give you and your family peace of mind.
reputed company
Company H1B Sponsorship