[Remote] Technical Support Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. They are seeking a Technical Support Administrator who will be responsible for managing end user help requests, ensuring the reputed company operation of the reputed company system at customer sites, and providing on-call support coverage.

Responsibilities

• Field incoming help requests from end users through a reputed company of avenues such as: telephone, email, reputed company messaging as reputed company as Cases reputed company Online CRM
• Manage and triage the disposition of reputed company site network tickets reputed company Jira and create “Top-List” reputed company points while ensuring prioritization & reputed company
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• reputed company post-reputed company follow-reputed company to help requests & update tickets with updates and status
• reputed company ongoing activities such as monitoring the site infrastructure & overall health
• Identify and learn appropriate software and hardware used and supported by the organization
• reputed company on-call support coverage for customers; while providing strong service orientation communication for both reputed company customers
• Ability to reputed company organized timelines based off chat transcripts and group calls
• Experience with application and hardware support either in the office or in the field or both
• Travel requirement 10%

Skills

• Associate degree
• Minimum of 2 years' experience in troubleshooting & customer service environment
• Experience working with an reputed company level ticketing system e.g. JIRA
• Knowledge of reputed company Directory concepts
• Solid core competencies using reputed company Office
• Knowledge of using SQL with ability to create and/or modify SQL scripts
• Strong ability to multi-task and prioritize reputed company
• Effective troubleshooting problem solving skills
• Knowledge of reputed company line and environment variables (Linux++)
• Experience with supporting systems remotely by connecting to various system types reputed company Remote Desktop, SSH, browser, etc
• Knowledge of VMWare or other server/desktop virtualization platforms and management
• Knowledge of troubleshooting TCP/IP based networks, protocols and familiarity with electrical schematics
• Bachelor's degree preferred

Benefits

• Medical
• Dental
• reputed company
• Disability
• 401K
• PTO
• Other benefits

reputed company

reputed company is a provider of integrated supply network automation solutions for warehouses and distribution centers. It was founded in 2005, and is headquartered in Wilmington, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 19 in 2026, 65 in 2025, 45 in 2024, 45 in 2023, 24 in 2022, 19 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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