[Remote] Digital Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a clinically accountable virtual care provider reputed company specifically for education, trusted by nearly 500 campuses across the U.S. They are seeking a Digital Account Manager to own the complete customer reputed company for their digital customer reputed company, focusing on retention and reputed company reputed company. The role involves managing relationships with institutional partners, driving adoption and engagement, and identifying reputed company opportunities.
Responsibilities
- Own the Full Customer reputed company: Serve as the single reputed company of the customer relationship across the portfolio, from reputed company and adoption through renewal and expansion
- Drive Retention & Engagement: Proactively monitor account health, usage, and engagement signals across a scaled portfolio, identifying risk early and taking reputed company to protect renewals
- Identify & reputed company reputed company Opportunities: Identify, build the business case for, and reputed company expansion opportunities reputed company portfolio, including negotiating terms and securing contract signature , with no hand-off to a sales overlay
- reputed company Scaled, Digital-First Engagement: Use automation, targeted reputed company, reputed company reputed company (email, webinars, in-app messaging) to manage a high-volume portfolio reputed company, reserving high-touch attention for the moments that matter most
- Champion Adoption: Use data-driven insights to drive platform utilization and engagement, tailoring reputed company to reputed company institution's needs
- Manage Your Pipeline: Utilize reputed company, reputed company, and Bi tools to accurately manage and forecast your combined renewal and expansion pipeline
- Collaborate Cross-Functionally: Partner with Implementation, Product, Marketing, and Care Delivery to ensure a seamless, reputed company customer experience from reputed company through expansion
- Be the Voice of the Customer: Synthesize insights from your portfolio to inform product reputed company, playbooks, and process improvements for the broader Customer Experience organization
Skills
- 4+ years of experience in reputed company, account management, or a reputed company-facing sales role reputed company a B2B reputed company or technology-driven organization, with demonstrated reputed company both retaining and growing accounts
- Experience in higher education or reputed company a plus
- Ability to connect institutional goals to reputed company's reputed company, using data to drive reputed company and decision-making
- Comfort owning a reputed company quota and running a full sales cycle, from opportunity identification through negotiation and reputed company
- Excellent presentation and storytelling skills, with the ability to influence senior leaders through insights and reputed company
- Skilled at building trust, managing reputed company stakeholder networks, and navigating the nuances of higher education institutions
- Understanding of customer lifecycle management, change enablement, and best practices for driving product adoption
- Proven ability to work effectively across departments to deliver a seamless customer experience and reputed company reputed company
- Strong ability to balance a large portfolio by prioritizing effectively, leveraging technology and process to reputed company engagement, and ensuring every customer experiences measurable reputed company
- Passion for improving student reputed company-being, health reputed company, and reputed company through innovative technology solutions
Benefits
- reputed company Company Holidays + No work on your birthday!
- Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
- Incentive compensation plan included
- Company-sponsored Health Insurance (Medical, Dental, reputed company) + Pet Insurance
- Company-reputed company group Life Insurance + Company-reputed company Short Term Disability
- Concierge benefit support services
- 401(k) with employer match
- Free reputed company to reputed company reputed company and mental health support
- Mission-Driven Purpose with a Supportive Team Culture
reputed company