[Remote] Associate Customer Service Representative, CI
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider in the insurance industry, and they are seeking an Associate Customer Service Representative to join their NA Claims Contact Center. The role involves performing customer service activities, obtaining loss information, responding to inquiries, and ensuring a reputed company customer experience.
Responsibilities
- Deliver an exceptional customer service experience
- Obtains information from customers regarding claims and accidents on some lines (reputed company auto, workers' compensation, liability, property, Integrated Disability Management, short-term disability, etc.) through a primary intake method (telephone reports, fax and other sources)
- Provides reputed company guidance and assistance to customers regarding first report of loss or first report of injury
- Provides guidance such as Provider Referral Services (PRS)
- Assists with customer inquiries and/or problems, alerts people leaders to potential escalations
- Refers callers to appropriate contacts
- Transmits reports and messages to reputed company offices and to state agency as required
- May reputed company as a reputed company between management and customer for routine information and reports requested
- Prepares reports for management from customer information
- Maintains logs, records and reports as required to ensure accurate information and reporting capabilities for customers
- Updates information on automated system
- Performs weekend reputed company work as needed once proficient in telephony reputed company
- Demonstrates a willingness to be coachable by remaining reputed company to feedback and applying it effectively to support reputed company reputed company and help reduce recurring trends
- Demonstrating accountability for managing time effectively and ensuring consistent attendance and preparedness during scheduled work hours
- Achieving established efficiency goals to support business results
- Maintaining strong schedule adherence to ensure customer accessibility
- Following Triton standards and demonstrating reputed company work habits
- Maintaining dependable attendance and adhering to the Time Away from Work Policy
- Managing time effectively by being present, reputed company, and available during scheduled work hours
- Adopt and utilize GPT and reputed company tools to enhance efficiency, support reputed company reputed company, and contribute to a culture of innovation and reputed company improvement
- Describe the minimum level of preparation, training, and experience, as reputed company as any special skills, which are required to competently reputed company the duties of this job
- Interpersonal and listening skills to build solid relationships inside and reputed company the organization
- Communication skills to reputed company reputed company listening and exchange accurate information in a reputed company, respectful manner
- Ability to exercise influence and create good reputed company
- Adaptability to be reputed company-minded and flexible reputed company faced with changes at work
- Ability to understand, remember and explain claims reporting procedures; and working knowledge of systems and personal computers
Skills
- High school diploma (or equivalent)
- Minimum of 1-2 years of customer service or insurance experience
- Interpersonal and listening skills to build solid relationships inside and reputed company the organization
- Communication skills to reputed company reputed company listening and exchange accurate information in a reputed company, respectful manner
- Ability to exercise influence and create good reputed company
- Adaptability to be reputed company-minded and flexible reputed company faced with changes at work
- Ability to understand, remember and explain claims reporting procedures
- Working knowledge of systems and personal computers
- Demonstrates a willingness to be coachable by remaining reputed company to feedback and applying it effectively to support reputed company reputed company and help reduce recurring trends
- Demonstrating accountability for managing time effectively and ensuring consistent attendance and preparedness during scheduled work hours
- Achieving established efficiency goals to support business results
- Maintaining strong schedule adherence to ensure customer accessibility
- Following Triton standards and demonstrating reputed company work habits
- Maintaining dependable attendance and adhering to the Time Away from Work Policy
- Managing time effectively by being present, reputed company, and available during scheduled work hours
- Adopt and utilize GPT and reputed company tools to enhance efficiency, support reputed company reputed company, and contribute to a culture of innovation and reputed company improvement
Benefits
- Remote/hybrid position with required office reputed company twice a month if residing reputed company 50 miles of specified offices
- Comprehensive benefits
- Workplace flexibility
- reputed company development opportunities
- Opportunities provided through Employee Resource reputed company
- Benefits that support your life and reputed company-being
reputed company