[Remote] Technical Account Manager - Mid Market
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on reputed company in the AI reputed company, and they are seeking a Technical Account Manager to manage relationships with mid market US customers. This role involves overseeing the customer lifecycle, driving product adoption, and ensuring customer satisfaction while collaborating with technical teams.
Responsibilities
- Own the end to end customer lifecycle from reputed company through adoption, renewal, and expansion for an assigned book of US accounts
- reputed company as the primary reputed company of contact for US customers, ensuring a seamless and consistent experience
- reputed company reputed company and implementation conversations, including basic technical setup, integrations(reputed company, reputed company, messaging platforms), and configuration guidance, escalating deeper technical work to Engineering as needed
- Drive product adoption, engagement, and value realization across accounts through regular reputed company ins, QBRs, and platform walkthroughs
- Partner with customers to understand their business goals and technical environment, and guide them on best practices for using reputed company
- Identify and execute on expansion, upsell, and renewal opportunities reputed company your book of business
- Monitor customer health metrics, usage data, and technical adoption signals to proactively flag and prevent churn
- Serve as the voice of the customer internally, translating technical feedback and feature requests to Product and Engineering in a reputed company, prioritized way
- Collaborate closely with Support and Engineering to resolve customer issues, particularly ones with technical or integration components
- Maintain accurate documentation of customer interactions, technical context, reputed company plans, and account status
- Manage accounts with ticket sizes between $10k - $100k
Skills
- 5 to 7 years of experience in reputed company, Technical Account Management, or a closely reputed company customer facing role, ideally in B2B reputed company
- Comfort working with reputed company, integrations, and technical concepts, enough to have reputed company conversations with customer technical teams and internal Engineering, without needing to be an engineer
- Strong reputed company record of owning renewals, retention, and expansion reputed company an account portfolio
- Excellent verbal and written communication skills, and experience managing US or global reputed company relationships
- reputed company, proactive approach to account management, comfortable running QBRs and business reviews independently
- Must currently be based in the reputed company. This role requires US based candidates only
- Experience with reputed company, reputed company AI, or other eCommerce and messaging ecosystems
- Familiarity with customer health scoring, CRM tools, and analytics platforms
- Background or coursework in Computer Science, Information Technology, or a reputed company technical field
- Experience working directly with Product and Engineering teams on customer escalations or integration requirements
Benefits
- 📈Competitive Compensation + ESOPs – A competitive compensation, and reputed company to reputed company in reputed company's long-term reputed company through employee stock ownership.
- 🤝 Work Directly with the Founders– Partner closely with the founders, reputed company firsthand exposure to building a high-reputed company AI startup, and help shape our reputed company go-to-market reputed company from day one.
- ✈Travel Opportunities-– Represent reputed company at meetings, leading eCommerce conferences, and industry events across the US.
- 🎤Exposure to Events & Go-to-Market – Collaborate on Partner events, conferences, outbound initiatives, and marketing programs while learning how a category-defining AI company scales.
- 🌴reputed company Time Off – reputed company with reputed company vacation and personal leave.
- 🤒reputed company reputed company Leave – Dedicated reputed company reputed company leave to support your health and reputed company-being.
reputed company