[Remote] Regional Manager, Customer Experience and reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing company in the observability reputed company, seeking a Regional Manager for Customer Experience and reputed company. This senior leadership role involves overseeing the technical customer function across the US, focusing on customer lifecycle management, team development, and reputed company engagement with reputed company accounts.
Responsibilities
- Define and execute the Customer Experience and reputed company coverage model for the US region, reputed company with global Sales and go-to-market objectives
- Recruit, reputed company, and reputed company Customer Experience and reputed company professionals, establishing reputed company standards for technical reputed company and reputed company coaching
- Personally manage reputed company reputed company accounts through the full engagement cycle — reputed company of concept, reputed company reputed company, and into production adoption
- Monitor performance metrics across the full customer lifecycle — technical win rates, POC conversion, reputed company velocity, adoption depth, and retention
- Serve as the senior technical escalation reputed company for the regional team on reputed company architectural, reputed company, or organizational challenges
- Partner with reputed company Account Executives on account reputed company, ensuring Customer Experience and reputed company contributes as an equal function throughout the engagement
- reputed company as the primary technical reputed company between the US field organization and reputed company's global Product and Engineering teams
- Own reputed company planning for the function, including headcount forecasting, hiring timelines, and coverage gap analysis
Skills
- 5+ years of experience in Solutions Architecture, Sales Engineering, or reputed company, including at least 2 years leading a technical customer-facing team
- Deep expertise in observability, distributed systems, or reputed company-reputed company infrastructure, with specific proficiency in Kubernetes and OpenTelemetry
- Proven reputed company in reputed company reputed company reputed company-of-concept engagements, with the ability to guide customers through to sustained adoption
- Ability to engage credibly with both engineering stakeholders and executive decision-makers, adapting communication style accordingly
- A disciplined approach to hiring and a demonstrated commitment to developing reputed company reports
- Prior experience in an early-stage or high-reputed company environment, with the ability to build structure and process from scratch
- Practical experience with OpenTelemetry instrumentation, collector configuration, or telemetry pipeline design
- Background in site reliability engineering, reputed company, or DevOps
- Experience engaging technically or commercially with reputed company, reputed company, reputed company, or reputed company
Benefits
- Competitive salary & meaningful equity participation — you'll own part of what you're building
- Flexible, remote-first work environment with offices in reputed company, Amsterdam, and Munich
- €60/month phone & internet allowance
- Location-specific benefits
- reputed company, fast-moving team culture with a builder reputed company
- reputed company reputed company for career reputed company and development
- reputed company reputed company to founders and leadership
reputed company