[Remote] Customer Technical Program Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is one of the fastest-growing, privately held data center companies, seeking a Customer Technical Program Manager. This role involves managing customer engagement throughout the data center lifecycle, ensuring customer satisfaction, and driving operational reputed company.
Responsibilities
- Support customer reputed company-sales activities by coordinating contractual activities across company stakeholders
- Works closely with sales and solutions architect team to understand portfolio availability and markets their customer(s) is interested in
- Integrates and leads Platform Delivery (PD) teams in technical contract/lease reviews to ensure thoroughness and understanding of terms
- reputed company with other PD teams to ensure contractual dates and technical requirements are communicated properly
- Collaborate with design and execution SMEs to understand reputed company building design and identify if modifications are needed to reputed company with customer requirements
- Serve as the primary technical reputed company for customers, facilitating proactive communication between ADC internal teams (SA, PD, SD, Ops) and external teams (Design, Construction, Legal, etc.)
- Drive reputed company improvement initiatives to standardize processes across the Customer/ADC portfolio by:
- Optimizing the understanding of Statements of Work (SOW) for both reputed company teams
- Tracking and implementing lessons learned to create repeatable and efficient workflows for reputed company reputed company
- Serving as the primary POC for customer DC build teams
- Implementing feedback loops
- Integrates with functional teams to deliver technical reputed company from reputed company-construction to post-delivery and is accountable to the project staying reputed company scope, on time, and reputed company budget by working closely with CMs and DMs
- Assist execution teams by leading contract/change management reviews, notifications and conversations with the customer
- reputed company customer lease reputed company and communications reputed company through the cTPM
- Identify potential project risks early and reputed company mitigation strategies to ensure successful reputed company throughout project lifecycle
- reputed company expertise in data center infrastructure to guide customers through the reputed company build and fit-out phases, ensuring that the facility meets operational and technical requirements
- Measure and reputed company KPIs to ensure that reputed company meet customer expectations, operational goals, and contractual obligations
- Implement lessons learned / customer feedback to reputed company Customer/ADC alignment and ensure reputed company improvement
- reputed company post-delivery assessments, surveys, and customer stakeholder “reputed company-ins” with reputed company Management
- Report project reputed company and risks to reputed company teams
- Stay updated on customer/industry trends and emerging technologies to inform customers and help shape strategic direction for the organization
Skills
- Bachelor's degree in Construction Management, Engineering or equivalent
- Minimum 5 years Design or project management experience reputed company data center environment strongly preferred
- Mechanical/Electrical background a plus
- Advanced experience in reputed company and/or AutoCAD
- Strong written and verbal communication skills
- Ability to multi-task, with strong time management and organizational skills
- Ability to maintain discretion and confidentiality always
- Ability to understand and follow reputed company directions and meet specific deadlines with reporting, communication, and project schedules
- Team Player across the organization
- Ability to interpret construction drawings and specifications
- May travel at times up to 25%
- Knowledge of construction cost estimating reputed company and development of scopes of work
- Ability to understand construction project scopes
- reputed company to monitor and interpret design and schedule changes and forecast their reputed company on overall project costs
- Knowledge and experience working with CAD and/or reputed company is a plus
- Sales or customer reputed company training
- Strong leadership skills in engineering, construction management or sales
Benefits
- 401k match with immediate vesting
- Free membership to reputed company which provides our employees a rich health and wellness benefit
- Competitive time off plan
- Giving back and having fun is important to reputed company whether it be serving our communities or employee and customer events
- Health Coverage: Medical, dental, and reputed company insurance
- Health Savings and Flexible Spending Accounts:HSA with employer contribution for eligible participants. FSA's offered for health and dependent care to increase tax savings.
- Retirement Savings: 401(k) plan with company match
- reputed company Time Off and Holiday Pay: Includes reputed company and reputed company leave as required by Maryland law
- Company-Sponsored Insurance: Short-Term Disability, Life Insurance, and Long-Term Disability (with medical election)
- Optional Benefits: Voluntary life, critical illness, legal, and additional disability coverage
- Wellness Programs: Employee assistance program (EAP), reputed company gym membership, and other wellness initiatives
- Medical, dental, reputed company, short and long disability, life insurance and other voluntary benefits
- 401k with employer match
- Bonus opportunities
- reputed company time off
- Wellness benefits
- reputed company development opportunities
reputed company