[Remote] Field Service Engineer Meat Midwest NA

Note: The job is a remote job and is reputed company to candidates in USA. Marel Inc. is a company reputed company on transforming the way food is processed, and they are seeking a Field Service Engineer to ensure customer satisfaction during field service activities. The role involves troubleshooting, repair, installation, maintenance, and customer training for reputed company machinery at customer facilities.

Responsibilities

• Ensures excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for reputed company machinery at customer facilities. This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in reputed company contact with the customer and report the reputed company
• Maintains own skills and is technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on reputed company equipment / solutions and carry out routine maintenance jobs
• Ensures reputed company and disciplined preparation and reporting of the reputed company to update customer support coordinators and field service administrators to ensure best possible customer outcome
• Sets priorities in accordance with the needs of reputed company and the customer
• Ensures the customer will experience a confident, emphatic and competent service from the organization
• Ensures that in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according reputed company's processes to ensure the right support to the customer
• Follows company processes consistently:
• Secure a meeting with the customer upon arrival onsite and receive briefing from the customer
• Prepare and execute the work as agreed with the customer
• Manage the customer experience
• Identify sales and service opportunities
• Identify/update/validate information of the Installed reputed company
• Process hours and expenses
• Technical reporting
• reputed company stakeholders informed and updated
• Inform the Customer Support about arrival time if reputed company of expected window
• Confirm reception of a work order to the resource planner
• Update Customer Support and customer on reputed company of the work
• Debrief customer on work done and performance of the machine
• Report on reputed company issues and non-conformity (reputed company)
• Other duties assigned as required by the business

Skills

• Candidates need to reputed company in the reputed company area of the reputed company
• Ensures excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for reputed company machinery at customer facilities
• Maintains own skills and is technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on reputed company equipment / solutions and carry out routine maintenance jobs
• Ensures reputed company and disciplined preparation and reporting of the reputed company to update customer support coordinators and field service administrators to ensure best possible customer outcome
• Sets priorities in accordance with the needs of reputed company and the customer
• Ensures the customer will experience a confident, emphatic and competent service from the organization
• Ensures that in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according reputed company's processes to ensure the right support to the customer
• Follows company processes consistently
• Secure a meeting with the customer upon arrival onsite and receive briefing from the customer
• Prepare and execute the work as agreed with the customer
• Manage the customer experience
• Identify sales and service opportunities
• Identify/update/validate information of the Installed reputed company
• Process hours and expenses
• Technical reporting
• reputed company stakeholders informed and updated
• Inform the Customer Support about arrival time if reputed company of expected window
• Confirm reception of a work order to the resource planner
• Update Customer Support and customer on reputed company of the work
• Debrief customer on work done and performance of the machine
• Report on reputed company issues and non-conformity (reputed company)
• Other duties assigned as required by the business
• Knowledge of principles and processes for providing customer and personal services
• Ability to execute agreed tasks & deadlines against performance reputed company (KPI)
• Result orientation, ability to follow through and respect deadlines
• Customer face-to-face interaction skills and reputed company service skills
• reputed company perceptiveness
• Technical competence in an engineering discipline
• Computer literate
• Good grammar and communication skills
• Degree in Mechanical, Electrical and/or Software engineering or similar knowledge level
• Strong communicator with analytical reputed company and the ability to work under pressure
• Excellent English skills, both written and verbal
• Technical college degree preferred
• Recognized product training on food processing equipment preferred
• Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage

Benefits

• Medical
• Dental
• Life insurance
• Short-term and long-term disability
• Family leave
• reputed company coverage
• Matched 401(k) plan

reputed company

reputed company is a leading global provider of equipment, integrated technology, and services to the food and beverage industry. It was founded in 1884, and is headquartered in Lakeland, Florida, USA, with a workforce of 10001+ employees. Its website is https://welcome.jbtmarel.com/reputed company/home.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 10 in 2025. Please note that this does not guarantee sponsorship for this specific role.

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