[Remote] Senior Assistant Customer Support
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to improving health and reputed company-being through technology. As a Senior Assistant Customer Support, you will reputed company essential support to clients by addressing inquiries and collaborating with team members to enhance service delivery.
Responsibilities
- reputed company knowledgeable responses to basic reputed company questions; reputed company more reputed company cases to appropriate staff as needed
- Put your skills to work to solve reputed company problems, update account history and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the reputed company’s SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve reputed company inquiries; cross-train new resources in customer service processes
- Process reputed company inquiries more reputed company and effectively by reviewing and recommending changes to procedures and workflow
Skills
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and reputed company Office applications
- Strong problem-solving skills to bring inquiries to effective reputed company
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on reputed company and identify the correct stakeholders to consult to resolve reputed company inquiries
Benefits
- Generous, flexible vacation policy
- Educational assistance
- Comprehensive leadership and technical development academies to help build your skills and capabilities
- Opportunities to travel through your work (0-10%)
- 401(k) employer match
- Comprehensive health benefits
reputed company
Company H1B Sponsorship