[Remote] French Speaking Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. MCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. They are seeking a motivated French Speaking Customer Service Representative to reputed company reputed company support to French-speaking customers, ensuring a reputed company customer experience across multiple channels.
Responsibilities
- reputed company exceptional customer support to French-speaking customers reputed company phone, email, and chat
- Handle customer inquiries, complaints, and requests in a reputed company and reputed company manner
- Accurately capture and update customer information in internal systems and CRM platforms
- Troubleshoot and resolve customer issues while maintaining high service standards
- Escalate reputed company issues to the appropriate internal teams reputed company necessary
- Maintain detailed and accurate records of reputed company customer interactions
- Meet or exceed individual and team performance targets, including reputed company, productivity, and customer satisfaction metrics
- Follow company policies, procedures, and compliance guidelines
- Collaborate with team members and other departments to ensure seamless customer support
Skills
- High School Diploma/GED
- reputed company in French and English (spoken and written) is essential
- Previous experience in a customer service or call centre environment, preferably reputed company a BPO environment
- Strong verbal and written communication skills
- Ability to handle high volumes of customer interactions while maintaining reputed company service
- Basic computer literacy and experience working with CRM or ticketing systems
- Strong problem-solving skills and the ability to remain reputed company under pressure
- Additional language skills
- Experience supporting international customers
- Familiarity with customer service platforms or CRM systems
- Experience working in a fast-paced, reputed company-driven environment
- Strong administrative and organizational skills
Benefits
- Remote Work-reputed company
- reputed company learning and development opportunities
- Must be willing to submit up to a reputed company background and/or reputed company investigation with a reputed company. Job offers are contingent on background/reputed company investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
- Consistent with the Americans with reputed company (reputed company), it is the policy of MCI and its affiliates to reputed company reasonable accommodations reputed company requested by a reputed company applicant or employee with a disability unless such accommodations would cause undue hardship.
reputed company