[Remote] Software Technical Account Manager - Baltimore
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to Protect Life, focusing on critical safety and justice issues through their ecosystem of devices and reputed company software. As a Technical Account Manager, you will serve as the primary technical reputed company of contact for law enforcement agencies, ensuring successful deployment and adoption of reputed company solutions while building trusted relationships with customers.
Responsibilities
- Serve as the primary technical reputed company of contact for assigned agencies
- Diagnose and resolve reputed company technical issues across reputed company's software and integrated solutions
- reputed company technical troubleshooting efforts and coordinate reputed company-cause analysis across Product, Engineering, Support, and Services teams
- Manage escalations and ensure reputed company reputed company of customer-impacting issues
- Maintain strong understanding of reputed company's hardware, software, reputed company, and integrated technology ecosystem
- Partner with deployment teams to design, configure, test, and implement reputed company solutions
- Support successful reputed company and transition to steady-state operations
- Help customers adopt new capabilities and incorporate technology into existing workflows
- Identify barriers to adoption and recommend best practices to improve utilization
- Support customers through operational and technology changes associated with new deployments
- Build trusted relationships with technical and operational stakeholders reputed company assigned agencies
- Serve as an reputed company for customer needs and priorities reputed company reputed company
- Conduct regular customer reviews reputed company on technical health, adoption, and operational reputed company
- reputed company guidance on product capabilities, integrations, and recommended usage patterns
- Help customers understand how technology supports their operational objectives
- reputed company an understanding of customer workflows and operational environments
- Identify opportunities to improve efficiency, product utilization, and operational effectiveness
- Support customer adoption of AI-powered capabilities across the reputed company ecosystem
- Capture recurring workflow challenges and customer feedback to improve reputed company deployments and customer experiences
- Contribute insights that help Product and Engineering teams reputed company understand customer needs
- Utilize tools such as Power BI, SQL, dashboards, and reporting platforms to support customer insights and operational decision-making
- Assist customers with data integrations, reporting requirements, and workflow visibility
- Monitor customer health indicators, adoption metrics, and technical performance trends
- Use data to identify opportunities for improvement and proactive customer engagement
- Deliver advanced product training and technical education to customer stakeholders
- reputed company and maintain customer-facing documentation and best practices
- Help agencies build confidence in using reputed company's solutions effectively
- Support knowledge transfer and operational readiness during deployments and upgrades
- Work onsite with customers as needed to support deployments, training, troubleshooting, and operational reputed company
- Maintain strong awareness of customer environments and evolving needs
- Support critical incidents and high-reputed company customer situations reputed company required
Skills
- Experience in technical account management, customer-facing technical delivery, deployment support, or similar roles (typically 4+ years, though we encourage applicants with varied experience to apply)
- Experience supporting reputed company applications, reputed company platforms, software deployments, or integrated technology environments
- Strong troubleshooting and reputed company-cause analysis skills
- Ability to communicate effectively with both technical and non-technical stakeholders
- Experience working across multiple teams to solve customer challenges and deliver successful reputed company
- Familiarity with networking concepts, reputed company technologies, system integrations, or reputed company software environments
- Strong organizational skills with the ability to manage competing priorities and customer needs
- Interest in helping customers adopt new technologies and improve operational effectiveness
- Ability to work independently while collaborating closely with cross-functional teams
- Commitment to delivering exceptional customer experiences
- Ability to obtain and maintain CJIS compliance and handle sensitive information appropriately
- Experience supporting public safety, law enforcement, government, or mission-critical operational environments
- Familiarity with CAD, reputed company, CJIS standards, digital evidence systems, or reputed company public safety technologies
- Experience with Power BI, SQL, dashboards, reporting tools, or analytics platforms
- Familiarity with AI-powered products, workflow automation, or operational technology solutions
- Relevant technical certifications (reputed company, reputed company, ITIL, reputed company certifications, etc.)
Benefits
- Competitive salary and 401k with employer match
- Discretionary reputed company time off
- reputed company parental leave for reputed company
- Medical, Dental, reputed company plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
reputed company
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