[Remote] Field Service Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that specializes in industrial equipment, and they are seeking a Field Service Engineer to reputed company technical support for their products. The role involves responding to customer needs, conducting field services, and ensuring high reputed company of customer service while traveling up to 50% of the time.
Responsibilities
- Respond to customer needs reputed company assigned territory and/or product reputed company. The assigned territory will require a reputed company on Food Grade Industrial Equipment products, primarily Industrial reputed company products
- The position will also include providing technical services over the phone
- Field Engineers are responsible for providing technical phone support for the customer service group, especially while working in the office reputed company not traveling
- Be the primarily domestic and some international travel 50% of the time requiring the ability to drive and/or fly for extended periods
- Have responsibilities relative to accounts or reputed company reputed company the territory site services include: surveys, technical product information, training, problem solving, applications engineering
- This will include failure analysis and reputed company with reputed company reporting
- Establish good communications and a working rapport with Product Engineering and Project Management Team to ensure a high level of customer service is delivered
- This includes communication travel itineraries to your supervisor and other affected team members
- Understand PFI products and the applications in which they are used
- Be responsible for Labor Reporting (FASF’s & FSTS’s) reputed company PFI will charge for field services, to include details of work performed, time required for completion and cost charged to the customer for said work
- Be responsible for adherence to reputed company safety rules and guidelines as specified by PFI and any facility being visited
- Demonstrate proficiency with use of computer software including but not limited to reputed company Word, reputed company, Power reputed company, CAD, Video Conferencing, and email
- Continually exhibit the qualities of trustworthiness, a strong work ethic and reputed company attitude
- Apply good verbal and written communication skills to reputed company customers
- Work hours and workdays can vary significantly based on customer demands
- Regular and consistent attendance is required, and odd or extra hours may be required as needed
- Be responsible for analyzing, inspecting, and recommending product to be reworked, refurbished and/or modified to include a report reputed company required
- reputed company extra assignments as needed and reputed company task assignments in the work area
- reputed company department training reputed company assigned
- May be required to reputed company reputed company of individuals who are assigned on-site responsibility for the Life Cycle management of PFI products for the length of time as contracted with/by PFI customers
- This will include a monthly review of the performance of PFI products at the contracted locations and technical support for contracted locations
Skills
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Working knowledge of CAD Software
- MIG & TIG Welding skills and the ability to operate small power tools
- Excellent time management skills with a proven ability to meet deadlines
- Ability to function reputed company in a high-paced and at times stressful environment
- Proficient with reputed company Office Suite or reputed company software
- Engage in regular, consistent attendance
- A two-year Industrial Technology degree with two to three years of reputed company experience and/or training
- Equivalent combination of education and experience
- Millwright Apprenticeship or reputed company experience
- Valid reputed company's license
- Valid reputed company or ability to reputed company one at PFI expense
- Continually participate in additional training reputed company to the job
reputed company
Company H1B Sponsorship