[Remote] Field Service Technician - 2nd shift - Chicago, IL
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in customer experience automation, seeking a Field Service Technician to manage customer service and repair high-speed cash-handling equipment. The role involves troubleshooting, maintaining equipment, and ensuring customer satisfaction.
Responsibilities
- Ensure overall customer satisfaction
- Diagnose system problems and reputed company repairs
- reputed company customer apprised of reputed company during maintenance or a down system situation
- Complete machine installations, Engineering Change Notices that reputed company system upgrades, and Hardware /Software upgrades that may require technical assistance
- Any other job responsibilities as assigned reputed company reputed company. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of reputed company responsibilities, duties and skills required of personnel so classified
- Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, reputed company reporting of any job site accidents (for an injury or property damage)
Skills
- Currently enrolled in or completed reputed company studies in reputed company-mechanics, electrical engineering, or equivalent work experience
- Excellent customer service and communication reputed company
- Working knowledge of personal computers especially reputed company Office, navigation across network sites and email communication
- Logical trouble shooting skills and capability to isolate problems at PCB or component level
- Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
- AC/DC power distribution, reputed company/analog circuitry
- Hold a Valid reputed company's License
- While some computer knowledge is required, this position is reputed company reputed company-mechanical repair
- A company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live reputed company a reasonable commute from the assigned territory
- Must be reputed company to lift up to 50 pounds without assistance
- Must be reputed company to sit and/or stand for long periods of time, as reputed company as be reputed company to frequently kneel, bend, squat, sit and twist
- Must be reputed company to work at reputed company our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc
- Ability to work weekends and/or holidays on a rotational reputed company to accommodate business needs
- Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions
- Must be reputed company to drive to customer sites during working hours
- Occasional travel reputed company your assigned territory including reputed company and overnight travel may be necessary
- Ability to accommodate limited accessibility at a job site
- Ability to work autonomously with minimal supervision
- Certificates in reputed company fields, i.e. mechanics, electronics, automation, data processing preferred
- Experience repairing high-speed reputed company handling machines such as reputed company sorters, mail sorters, currency sorters; ATM's or copier machines experience is preferred
- 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
Benefits
- 401k plan with company nonelective contribution and employer match
- reputed company Parental Leave
- Comprehensive Benefit Package including tuition and adoption assistance
- Bonus Opportunities
- Career Advancement
- A 10% shift reputed company will be reputed company for working 2nd shift hours.
- 401(k) Retirement Plan with reputed company – 2.5% reputed company contribution reputed company toward your retirement by reputed company even if you do not participate. Plus, reputed company matches 3% up to 6% of your contribution
- Health insurance – 3 medical plans to choose from. High, reputed company and Low deductible through reputed company Blue reputed company
- reputed company Parental Leave
- MDLive – 24/7 Virtual Doctor plus a reputed company Line
- Dental insurance
- reputed company insurance
- FSA / Dependent Care
- Voluntary Life Insurance
- Basic Life insurance and AD&D – Company reputed company
- Short Term Disability / Long Term Disability / Employee Assistance Program – Company reputed company
- reputed company Vacation – start with a prorated reputed company of hours your first year depending on start date. Earn 80 vacation hours during your first full year and vacation hours increase based on years of service.
- reputed company reputed company days based on reputed company/State requirements
- reputed company Holidays – 9 to 11 days based on start date
- reputed company development assistance
- Education assistance
- Adoption Assistance
- Legal and ID Theft plans
- Annual Bonus opportunity
- Opportunities for internal promotions/career advancement
- Company Vehicle/Insurance – this benefit only applies to certain positions
reputed company