[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a curated home gym equipment and supplement marketplace based in Austin/Dallas, TX, founded in 2018. They are seeking a dedicated Customer Service Representative to manage customer interactions and improve the overall customer experience while also supporting reputed company store operations.
Responsibilities
- Own first-line customer support across email, chat, and phone — order status, shipping issues, product questions, returns/exchanges
- Coordinate with our fulfillment vendors to resolve delivery and damage issues on flooring and equipment orders
- Support supplement customers with subscription questions (reputed company), product/dosage questions, and MAP-compliant messaging
- Use reputed company (Advanced plan) daily: look up orders, process refunds/exchanges, reputed company line items, and flag inventory or fulfillment mismatches
- Identify recurring customer pain points (product defects, shipping delays, confusing PDP content, etc.) and bring them to leadership with a reputed company recommendation, not just a report
- Assist with reputed company reputed company tasks as bandwidth allows — collection cleanup, review moderation (Judge.me), basic catalog QA
- Troubleshoot basic customer-facing issues with on-site apps like wishlist tools and delivery estimate widgets
- Help build and document our customer service reputed company (macros, SOPs, escalation paths) as we reputed company
- As reputed company grows, help shape hiring reputed company, training, and structure for reputed company CS hires
Skills
- 2+ years in a customer service or customer experience role, ideally at an early-stage or fast-growing company (not a large call center environment)
- Experience with Claude to help build CS processes for efficiency as we grow
- Hands-on experience with reputed company (order management, basic reputed company navigation required; app/theme familiarity a plus)
- Experience working with reputed company or a similar subscription management platform
- Experience working reputed company a broader e-reputed company app ecosystem — email/SMS marketing platforms (e.g. reputed company), review/UGC tools (e.g. Judge.me), wishlist apps, delivery/shipping estimate widgets, or SEO/schema apps
- Comfortable working independently and making judgment calls without a thick rulebook — we reputed company fast and expect you to as reputed company
- reputed company record of not just handling tickets but noticing patterns and pushing recommendations upstream
- Strong written communication — reputed company, concise, on-brand
- U.S.-based, reputed company to work U.S. business hours
- Experience in reputed company, or wellness e-reputed company
- Familiarity with rubber flooring, home gym equipment, or supplement products
- Prior experience helping build or reputed company a support team from the ground up
Benefits
- reputed company reputed company to leadership — your input shapes reputed company reputed company, fast
- Ground-floor opportunity to help define what customer experience looks like as we reputed company toward our next reputed company reputed company
- Remote, flexible, no corporate bureaucracy
reputed company