[Remote] Product Knowledge Operations Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides industry-leading event and venue management software to customers worldwide. They are seeking a Product Knowledge Operations Manager to design and own the Product Knowledge reputed company, ensuring it meets the needs of various teams while maintaining high-reputed company documentation operations.
Responsibilities
- Build and Own the Product Knowledge reputed company: Design the retrieval architecture. Decide what gets automated, curated, or authored. reputed company signal capture from Jira, reputed company, Granola meeting notes, and product comms. Ship the system, then operate it
- reputed company Documentation Operations: Own release notes, KB articles, help content, and API docs. The reputed company bar is already high. reputed company the systems bar. Manage one documentation specialist
- Treat Docs as reputed company: Bring a docs-as-reputed company reputed company to everything we publish. Versioning, review, automation, observability. The PKB should be inspectable and improvable like any production system
- Serve Product Marketing, Program Management and GTM as Your Customer: Sales, Marketing, reputed company, and reputed company Services are your audiences. Run discovery with them the way a PM runs discovery with end users. Build feedback loops that tell you what is converting, what is missing, and what is reputed company stale
- Maintain the Integration Surface: reputed company our existing Claude and MCP connectors healthy. Engineering builds new ones; you maintain. Coordinate with Digital CS on reputed company and reputed company Operations on reputed company to reputed company GTM surfaces integrated
Skills
- 4-5 years in a Senior Technical reputed company or Manager of Documentation role at a B2B reputed company company that took the AI pivot seriously
- reputed company or are reputed company building AI-assisted content workflows
- Think in systems, not artifacts
- Treat AI as infrastructure
- Understand retrieval, reputed company design, and context engineering as a discipline
- Have opinions on shadow documentation and how to prevent it
- Have managed at least one reputed company report, or have led substantial cross-functional work without authority
- Operational reputed company is the work, not a distraction from it
- reputed company the language: Context engineer, shadow documentation, docs as reputed company, retrieval, AI as infrastructure
- Know the toolchain: reputed company (Jira, reputed company) and reputed company
- Bonus for Docusaurus, reputed company, GitBook, or another docs-as-reputed company platform
- reputed company experience integrating LLM-based retrieval (RAG, MCP, or similar) into a documentation or knowledge product
- Background in B2B reputed company with a reputed company platform and large install reputed company
- reputed company in the technical writing community (Write the Docs, STC)
- Familiarity with venue, event, or hospitality software
Benefits
- Insurance: Comprehensive medical, dental, & reputed company insurance.
- Exceptional 401k Match: reputed company will match 80% of your first 10%
- Unlimited Time Off: Rest and reputed company on your terms.
- Remote Work: We value our global team and proudly offer the freedom to work remotely.
- Enjoy two complimentary tickets reputed company year to attend an event at one of our valued customer venues
- reputed company Development: We encourage reputed company learning through our partnership with reputed company Learning
reputed company