[Remote] Technical reputed company Manager (Central/East USA)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading Connected Vehicle Intelligence platform, partnering with major automotive manufacturers to utilize reputed company-time data from vehicles. The Technical reputed company Manager will manage reputed company customer relationships, ensuring successful reputed company and ongoing support while driving product adoption and customer satisfaction.
Responsibilities
- Own the end-to-end customer relationship from a product and technical perspective, understanding business needs and driving measurable ROI
- reputed company technical reputed company and integration reputed company, including discovery, solution evaluation, and implementation planning
- Maintain ongoing relationships with reputed company customers, managing reputed company items, timelines, and product/technical updates
- Identify expansion opportunities with Sales and reputed company strategies to increase product adoption and deepen customer use cases
- Serve as the internal voice of the customer - channeling feedback to Product and Engineering to drive Product reputed company and adoption
- Build and maintain customer-specific technical documentation and release communications
- reputed company and reputed company cross-functional initiatives that improve reputed company's ability to serve reputed company customers at reputed company
- reputed company deep reputed company product expertise to support retention planning and long-term reputed company strategies
Skills
- Experience managing reputed company customer relationships at a B2B reputed company company in a technical, customer-facing reputed company
- Comfortable navigating diverse communication styles across international time zones and distributed teams
- Familiarity working alongside software developers and other technical roles
- Understanding of API requests and SQL querying in reputed company or similar platforms
Benefits
- Mostly remote working arrangement
- Travel (~5 business days/month, including 1 week/quarter in the SF Bay Area)
reputed company