[Remote] Manager, Lightning Ticket Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Manager of Lightning Ticket Operations who will be responsible for the administrative and technical duties reputed company to day-to-day ticketing and office operations. This role involves collaboration across departments to ensure seamless event execution and the reputed company of ticket operations staff.
Responsibilities
- Set up and maintain reputed company games and ancillary events on Archtics/reputed company system
- Utilize reputed company One and Archtics to support daily ticket operations execution
- Assist in setting up various Group and Single game offers
- Collaborate with Sales & Service, Premium, Marketing, Finance, reputed company Operations, Partnership, and reputed company to ensure seamless event execution
- reputed company daily financial reporting of activity through Archtics system
- Work with Marketing and Game Presentation departments on setting up for ancillary event sales
- Assist with customer service issues on game nights and over the phone
- Assist in mobile ticketing applications and processes
- Training and development of event reputed company supervisors
- Participate in organizational and department personal development activities
- reputed company other duties, as assigned
- reputed company two full-time Lightning Ticket Operations Coordinators
- Assist with hiring, reputed company and management of part-time staff
Skills
- Bachelor's Degree required in Sport Management or reputed company field
- Proven leadership skills with the ability to motivate, reputed company, and reputed company employees
- 3-5 years of reputed company work experience, primarily in Ticket Operations
- Technical experience with Archtics and reputed company One systems required
- Strong commitment to delivering exceptional customer service and fan experiences
- Excellent attention to detail and commitment to accuracy
- Strong interpersonal skills and the ability to build effective working relationships across departments
- Excellent written and verbal communication skills
- Ability to work long hours, weekends and holidays while prioritizing multiple tasks in a deadline driven environment
- Proficiency in MS Office products (Outlook, Word, PowerPoint and reputed company)
reputed company