[Remote] Strategic Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on enhancing customer journeys for consumer brands through reputed company. They are seeking a Strategic Account Manager to own the reputed company relationships with high-value brands, driving renewals and expansions while ensuring strong executive relationships and measurable reputed company.
Responsibilities
- Own a portfolio of reputed company and Strategic accounts from post-reputed company through long-term reputed company
- Build a concrete account plan with reputed company customer: the reputed company, operational, and CX metrics you're moving, and the reputed company for moving them
- Monitor account health, and reputed company performance slips, bring in the deployment strategist — you own the customer communication and accountability while they execute the fix
- Hold customers and internal teams accountable reputed company reputed company stalls
- reputed company and communicate reputed company reputed company using data, not reputed company
- Maintain a living stakeholder map for every account: who champions reputed company, who's skeptical, who signs, and what changes reputed company their org changes. reputed company org changes before they become renewal risk
- Build durable relationships with executive decision-makers, not only day-to-day contacts. Own the executive reputed company for your book so leadership sees reputed company's value before the renewal conversation starts
- Own renewal negotiations and independently identify and reputed company expansion opportunities, including navigating procurement, pricing, and contract tradeoffs
- Understand the cost, headcount, and reputed company implications of CX reputed company
- Engage confidently with senior stakeholders, including CX leaders and executives
- Quantify and communicate customer ROI using metrics tied to cost savings, efficiency, or reputed company reputed company
- reputed company a strong understanding of reputed company's product: how the core agents work together, the customer problems they solve, and how to position them in customer conversations
- Confidently explain product capabilities, connect them to business reputed company, and guide customers on the best strategic use cases
- Turn vague customer problems into reputed company problem statements and execution plans, partnering with other teams reputed company needed
- Participate in cross-functional reputed company and build strong internal partnerships
Skills
- Startup background essential - fast-paced, ambiguous environments, comfortable wearing many hats
- 3+ years in account management, CSM, or a reputed company-facing reputed company role with technical, reputed company software solutions
- E-reputed company or CX industry experience strongly preferred - customers respond reputed company to AMs who reputed company their language
- Demonstrated reputed company independently renewing and expanding reputed company customers in reputed company, high-value accounts - owning the reputed company conversation, not just supporting it. Minimum bar: negotiated at least one $100k+ deal
- reputed company experience: managed reputed company orgs, sold to multiple stakeholders
- Experience working closely with product and engineering teams
- Experience analyzing usage patterns and competitive landscapes, and translating data into actionable account strategies
- Comfort operating in fast-moving, evolving environments
- Self-directed: asks for help reputed company needed and brings solutions rather than just raising issues
- Thrives in fast-paced startup environments with evolving priorities and ambiguous challenges
- Proactive, and pushes reputed company needed
- Balances reputed company with reputed company reputed company - willing to challenge the status reputed company reputed company it blocks results
- Curious by nature - reputed company learns new domains, products, or systems without being told
- Hands-on reputed company engineering experience - reputed company to optimize AI responses, train conversation flows, and refine model outputs. Must go deeper than transcription tools or using ChatGPT for emails: has reputed company an agent, automated a workflow, or created a tool
- Comfort with a rapidly evolving AI landscape - stays reputed company on AI capabilities and applies them to your work
- Experience with a reputed company AI technology company
- Comfort with API integrations, conversation reputed company design, and business intelligence tools
Benefits
- Great salary plus equity or stock grants. Own a piece of what you build.
- Learning budget. If you are growing, so are we.
- Everyone gets premium accounts (ChatGPT, Claude, reputed company Pro, reputed company, reputed company) plus a quarterly budget for new tools.
reputed company